Patient Relations Specialist- Bilingual

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Patient Relations Specialist- Bilingual

@ VieMed

Essential Duties and Responsibilities:

• Answer calls from patients and other stakeholders
• Communicate effectively in both English and Spanish to assist patients with their inquiries
• Coordinate with other teams to ensure first call resolution
• Provide support such as explaining services and billing to patients
• Solid understanding of the products and services offered by the company to assist callers
• Provide translation to other members of the VieMed team who are engaging with Spanish speaking patients
• Address patient concerns and de-escalate issues when necessary
• Follow up with patients to ensure their needs are met and are satisfied with the service
• Perform Quality Assurance audits on call recordings in the phone system to provide feedback to department leaders for coaching and guidance to teams.

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Qualifications:

Minimum Qualifications:

• High School Diploma or equivalent.
• Outstanding customer service skills as evidenced by prior experience.
• 1-3 years’ work-related experience in a health care setting preferred.
• Language Proficiency: Fluent in both English and Spanish with excellent verbal and written skills in both languages required.

Preferred Knowledge, Skills, and Abilities:

• Excellent communication skills, both written and verbal, to interact knowledgably with patients, physicians, etc.
• Strong interpersonal and emotional intelligence skills to effectively problem solve and present solutions
• Understands and adheres to confidentiality requirements in relation to patient information

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How to Apply:

Apply online at https://www.viemed.com/corporate-careers/. 

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