Patient Care Coordination Supervisor

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Patient Care Coordination Supervisor

@ VieMed

Essential Duties and Responsibilities:

• Motivate, lead, coach and develop employees in the successful onboarding patients, communication and collection of patient’s financial obligations and therapy program benefits. Measures, documents and communicates employee competencies, capacity and performance.
• Develop, implement and manage the patient care coordination process for the company’s core sleep product lines that align with the marketing strategies of the organization and sales team.  
• Insure timely and courteous communications to referrals and patients about payor requirements and status of orders.
• Works directly with the sales team for optimal patient and referral communications about orders and escalation of issues.
• Directly assist patients and referrals with order issues and concerns.
• Work directly with the Sleep Operations Management team to form strategies for growth in revenues, profitability and company brand.
• Execute and report to management the monthly team KPI’s.
• Handle all employee requests, issues and incidents as a priority and with discretion.
• Assist with other leadership and team duties as necessary.

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Qualifications:

Requirements:

• The Patient Care Coordination Supervisor must have experience with managing a sales call center environment providing detailed product benefits, customer service and appointment scheduling.  
• He / She also requires the ability to maintain effective relationships with referrals and clients.    
• He/she should have general knowledge of business operations including basic HR principles, profit and loss and be able to problem solve.  
• Must be able to delegate, plan, organize and communicate proficiently.  
• The Patient Care Coordination Supervisor exhibits the ability to manage conflict, be adaptable and have a high stress tolerance.  
• He/she can lead, influence and make decisions independently.

Performance Expectations:

• The Patient Care Coordination Supervisor will be responsible for the general operation management and financial performance of the Patient Care Coordination team.

Education and Experience Requirements:

• Minimum of high school diploma.  Preferably to have higher education.  Two years’ experience in management or supervisory capacity preferred.

Skills:

• Must possess a high level of skill in management principles.  
• Must have good interpersonal relationship skills in dealing with clients, patients and employees.  
• Must exhibit strong verbal and written communication skills.  
• Must consistently demonstrate fair and ethical business and management practices.

Mental Applications:

• Must be able to plan and organize work for effectiveness and efficiency.  Must be able to effectively respond to change of work assignment, multi-tasking and frequent interruptions.

Accuracy:

• Must demonstrate a consistently high degree of accuracy in the accomplishment of daily activities.

Dexterity:

• Must have good fine motor skills and possess the necessary coordination and dexterity to operate computers, telephones, and sleep therapy equipment.

Computer Skills:

• Ability to utilize software solutions for data entry and analysis in addition to proficiency in Microsoft Office.

Working Conditions:

• This position will work in an office environment.

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How to Apply:

Apply online at https://www.viemed.com/company-information/#careers

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