Dispatcher

Back

Dispatcher

@ MediTrans

Summary: 

• Answer phones to respond to discharge orders, ride requests, customer inquiries, and standing order requests. Project a professional company image through phone interaction.

Essential Functions:

• Answers phones for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch estimated time of arrivals, as well as standing order requests from facilities.
• Places orders in computer system.
• Provides information for provider and/or facilities, along with projected service times.
• Transfers calls to appropriate team members.
• Identifies, researches, and resolves issues using the computer system.
• Follows-up on customer inquiries not immediately resolved.
• Completes call logs and reports.
• Provides support to other company departments and offices regarding trip assignment.
• Answers telephones, handles calls, routes to appropriate individual or takes messages. Ensures customers, vendors and employees are handled in a professional and courteous manner.
• Follows company policies and procedures
• Performs other duties as assigned.

---

Qualifications:

Qualifications Required:

• Previous dispatch experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to analyze schedules and assign resources appropriately, efficiently and cost effectively.
• Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks
• Must be able to work collaboratively with internal departments and external facilities/providers to determine best practices for ongoing quality satisfaction.
• Excellent time management skills.
• Must take direction well.
• Computer literate with the ability to learn customer service software applications
• Professional appearance.
• Positive attitude.
• Work requires willingness to work a flexible schedule.

Minimum Required Education/Training:

• High school diploma or equivalent.

---

How to Apply:

Apply online at https://www.indeed.com/cmp/Meditrans,-LLC?from=mobviewjob&tk=1il1hc181g2mp801&fromjk=d6ad8bac1fda7b76&attributionid=mobvjcmp. 

Visit Site to Apply