Teller Supervisor

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Teller Supervisor

@ University of Louisiana Federal Credit Union

Job Description:

• Accountable for the supervision of the teller area.
• May perform all teller functions on a limited basis. 
• Solve escalated member problems and/or help with complex member questions or work-related matters. 
• Guide and advise tellers in the efficient handling of member needs and accurate transactional processes.

Responsibilities:

• Supervise the activities of the teller operations area by assigning work, answering questions, solving problems, helping with complex transactions and sensitive member relations problems. 
• Explain policies and procedures to members as a communication tool.
• Ensure that staff is trained and cross-trained in all phases of their particular jobs to ensure the delivery of quality service to members and to ensure accuracy in transactions.
• Develop, apply, and evaluate policies and procedures for the department.
• Manage and recommend the purchase of equipment and supplies.
• Maintain comprehensive, up-to-date knowledge of all State and Federal regulations that are applicable to the transactions performed in the cashier/teller area. Knowledge of all credit union policies and processes within the teller area.
• Ensure that safety and security policies are up to date and training is provided on the safety and securityprocedures.
• Serve as a vault teller for the credit union, which includes ordering the cash and currency from the Federal
• Reserve, verifying cash received, filling teller cash orders, maintaining full vault security, and balancing vault cash nightly, loading ATM weekly.
• Approve member exceptions and authorize service fee refunds to members when deemed necessary.
• Oversee proper availability of daily cash, money orders, and traveler’s checks.
• Investigate teller losses and institute corrective flow of work and/or corrective disciplinary action where required.
• Study the work flow on an on-going basis to determine staffing requirements. Oversee work schedules for full-time and part-time employees in the teller area to ensure proper service to members.
• Helping to maintain, trouble shoot, the phone system for the credit union.
• Oversee the opening of online membership application.
• Opening and closing of the branch daily.
• Daily, Monthly, and Annual reports that are assigned by supervisor.
• Any other duties that may be added to help with the efficiency of the department and the credit union

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How to Apply:

To apply, send resumes and cover letters to memberservices@ulfcu.com. 

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