Technical Account Manager

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Technical Account Manager

@ Superior Completions Services

DESCRIPTION

• As a Technical Account Manager, you’ll serve as both a trusted Completion Technical Advisor and a strategic Account Manager, driving value for some of our most important shelf and deepwater clients.
• You’ll play a critical role in understanding client needs, delivering innovative solutions, and building long-lasting partnerships that strengthen Superior Completion Services’ presence in the market.
• In this role, you’ll embody and champion SCS’s Core Values every day while collaborating directly with the Global Director of Technology & Sales to shape customer success strategies.
• This is your opportunity to combine your technical knowledge with business acumen to make a measurable impact in the O&G Industry.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform duties in a Technical Advisor role as necessary to support the client and SCS.
• Daily interaction with customers in a sales capacity, and to identify cross-sale opportunities
• Gain knowledge of Market Intelligence and customer activity plans
• Learn to utilize SWOT Analysis
• Provide client feedback on various aspects of Service quality
• Serves as liaison between SCS and the client through all phases of a job
• Participate in developing responses and generate customer-driven requests for quotes (RFQ) and requests for information (RFI)
• Adhere to Company processes as outlined by the Superior
• Learn to generate and present business performance reviews for the assigned client base
• Encourage teamwork between Sales, Completion Advisors, and Operations

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Qualifications:

EDUCATION & EXPERIENCE:

• High School Diploma/GED required.
• A minimum of three to five years of related experience as a Technical Advisor or equivalent is preferred.
• Experience in lieu of education will be accepted on a year-for-year basis.
• An engineering degree is highly preferred. 

TECHNICAL SKILLS:

• Perform duties in a Technical Advisor role as necessary to support the client and SCS.
• Daily interaction with customers in a sales capacity, and to identify cross-sale opportunities.
• Gain knowledge of Market Intelligence and customer activity plans.
• Learn to utilize SWOT Analysis.
• Provide client feedback on various aspects of Service quality.
• Serves as liaison between SCS and the client through all phases of a job.
• Participate in developing responses and generate customer-driven requests for quotes (RFQ) and requests for information (RFI).
• Adhere to Company processes as outlined by Superior Completions Services.
• Learn to generate and present business performance reviews for the assigned client base.
• The above statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified; nothing restricts the company’s right to change, assign, or reassign duties and responsibilities at any time or for any reason.
• Encourage teamwork between Sales, Completion Advisors, and Operations.
• Proficient in the use of MS Office software (PowerPoint, Excel, Word, etc.), Customer Relationship Management System knowledge, and in utilizing a variety of office equipment.
• Basic proficiency or ability to train and use enterprise accounting and sales software such as D365.
• Support teamwork between Sales, Completion Advisors, and Operations Groups.
• Knowledge, technical competency, and experience in the related field or core product line from a Completion Advisor level.
• Knowledge relating to Completion services procedures, SOPs, and processes
• Current practices, equipment, materials, and supplies used in the completion tools business

BEHAVIORAL ABILITIES:

• Planning and tracking project timelines
• Efficiently managing the resources, time, and materials of the division
• Conflict resolution
• Negotiation skills
• Problem-solving skills
• Networking skills
• Communication -  verbal and written
• Strong Technical Writing Skills
• Active listening skills
• Analytical and troubleshooting skills
• Presentation skills
• Endurance (commit to working long hours when necessary)
• Resilience (dealing with frequent changes, delays, or unexpected events)
• Time Management Skills
• Sound judgment
• Decision Making
• Prioritization skills
• Customer Service Skills

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How to Apply:

Apply online at https://superiorenergy.com/Careers/ 

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