SysOps Help Desk Associate

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SysOps Help Desk Associate

@ Stuller

Description:

• With constant innovation, cutting-edge technology, and fast-paced development, we’re looking for talented professionals to join our Information Technology team to help us continue delivering an unparalleled customer experience. 
• Join our dynamic Computer Operations Department, where we provide essential hardware and software assistance to corporate users.
• Our team is dedicated to delivering top-notch technical support, system setup, maintenance, and troubleshooting across the organization.
• We ensure timely resolution of issues and the proper functioning of security software, while also aiding in the management of systems, networks, and telephone systems.
• If you are passionate about technology and helping others, we invite you to be a part of our mission to maintain a seamless technological environment for our company. 
• The role of the SysOps Help Desk Associate is to provide tier 1 support for hardware and software issues to all corporate users.
• This involves assisting with technical inquiries, troubleshooting problems, and resolving common issues, ensuring that systems are properly set up and maintained.
• For more complex issues, the Help Desk Associate will escalate tickets to the appropriate teams for further resolution while delivering excellent customer service and ensuring timely resolution. 

Key Responsibilities:

• Primarily to cover core hours, although there may be a requirement to cover outside of normal office hours 
• Document solutions and ensure others are informed of changes and developments 
• Handling and resolving tier 1 support issues, while efficiently escalating more complex problems to the appropriate teams for further resolution. 

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Qualifications:

Basic Qualifications:

• High school diploma or equivalent 
• Excellent written and verbal communication skills 
• Strong understanding of Microsoft and Apple operating systems 
• Strong understanding of Microsoft Office applications 

Preferred Qualifications:

• Customer service skills and patience 
• Pleasant phone skills and demeanor 
• Able to read and understand technical manuals 
• Ability to multi-task and prioritize effectively 

Work Environment/Physical Demands:

• Minimum manual labor is involved, ability to lift up to 40 pounds 

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How to Apply:

Apply online at https://www.stuller.com/careers/ 

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