Support on Standby Generalist

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Support on Standby Generalist

@ LHC Group

Summary:

• Provides non clinical support to inbound callers to agencies by accessing LHC system and applicable patient documentation.
• Works in coordination with clinical triage team, and other home office support teams.
• Has excellent communication skills written and verbally.
• First call resolution of patient concern if applicable by protocols and best practices.
• Ensures customer concerns are documented and addressed for communication with agencies.
• Primary job functions do require speaking on the phone with with patients, vendors and LHC Staff.

Responsibilities:

• Answer, triage and document inbound/outbound calls following protocols and best practices.
• Escalates appropriate requests to leader when a resolution is not identified by user. 
• Work in conjunction with other Home Office support departments.
• Complete accurate and through documentation.
• Proficient knowledge of technical systems.
• Monitors communication systems throughout shift.
• Prioritizes incoming task according to patient needs.
• Meets minimum productivity requirements determined by Director.
• Will remain current with all required continuing education and compliance training mandated by the company
• and/or by supervisor
• Participates in department staff meetings and educational sessions.
• Other duties as assigned by leadership.

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Qualifications:

Education and Experience:

• Formal Education: High School Diploma or equivalent
• Experience: 1 year
• License, Registration, and / or Certification Requirement: No
• High School Diploma or equivalent
• Excellent customer service and communication skills
• Must have strong computer skills and excellent telephone communication skills and be able to type.
• Strong problem solving skills and analytic skills
• Must meet remote work policy requirements
• Willing to work evenings, weekends, holidays, or as needed

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How to Apply:

Apply online at https://careers.lhcgroup.com/careers-home/jobs

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