Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Obtains patient demographic and health insurance information; collects co-pay(s) when appropriate.
Learns and maintains knowledge of current patient database & billing system.
Retrieves incoming referral(s) and logs demographic information into current patient database & billing system.
Reviews medical records from referral(s) to determine if medical necessity has been met.
Communicates to sales team &/or referral source(s), if referral is acceptable or what is missing to complete referral(s)
Documents in computer system the status of referral
Answers telephone in a polite and professional manner. Communicates information to appropriate personnel and management in a timely manner.
Establishes and maintains effective and professional communication and good working relationships with co-workers, physicians, patients, patients’ family, organizations, and the public.
Reports all concerns or issues directly to Sleep Customer Service Representative Supervisor or Sleep Intake Supervisor
Utilizes initiative, strives to maintain steady level of productivity and is self-motivated.
Other responsibilities and projects as assigned.
Qualifications:
Qualifications:
High School Diploma or equivalent
One (1) to two (2) years working for a Durable Medical Equipment company or relevant medical office experience preferred.
Basic understandings of medical insurance benefits
Skill in establishing and maintaining effective working relationships with other employees, patients, organizations, and the public.
Able to read and understand medical documentation effectively.
Knowledge and understanding of same and similar DME equipment.
Knowledge and understanding of In-network vs Out of Network, PPO, HMO
Thorough understanding and maintaining of medical insurances company’s regulations and requirements to include but not limited to Medicare and Medicaid.
Working knowledge of CPT, HCPCS & ICD10 codes, HCFA 1500, UB04 claim forms, HIPAA, billing and insurance regulations, medical terminology, insurance benefits.
Up to date with health information technologies and applications
Proficient in Microsoft Office, including Outlook, Word, and Excel
Work week is Monday through Friday and candidates will work an agreed upon shift (8am-5pm)
Possible weekend work or overtime
Access to Protected Health Information (PHI):
This position will require the employee to handle Protected Health Information (PHI) for duties related to document and report preparation. Policies and procedures will be strictly adhered to make sure PHI is protected as required by the HIPAA Privacy Rule.
