Service Coordinator

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Service Coordinator

@ Louisiana CAT

THE OPPORTUNITY

We are searching for a SERVICE COORDINATOR to join our growing operations at our upcoming Morgan City, Louisiana location.

YOU

The Service Coordinator will be responsible for scheduling and organizing repairs. This person will also consult with customers and make strategic repair recommendations to ensure our customers succeed in their business.

YOUR CONTRIBUTION

• Coordinate Louisiana Cat Service Technicians work schedules and customer work orders
• Prepare quotes for repairs and convey information to customers
• Open, review, and close work orders
• Monitor work in progress and effectively communicate any necessary changes to the customer
• Convey information between sales, service, and customer efficiently

YOUR VALUE

• You will development and maintain long-term sales & service relationships with our customers
• You will serve as a valuable asset between the Parts, Sales, Service, Customer Service and Warranty departments
• You will promote positive customer service according to Caterpillar and Louisiana Cat expectations
• You will have the tools and building blocks to MAKE A CAREER here at Louisiana Cat

JOB FACTS

-  SCHEDULE: Monday Friday from 7am - 5:00pm; you will be required to be on call some Saturdays

-  Will require physical movement as listed in the job description

SAFETY IN ALL WE DO

• We require strict compliance with PPE (personal protective equipment) safety regulations.
• We maintain compliance with all Federal, State and Local safety and company regulations.
• All employees must follow all Company Health, Safety & Environmental (HSE) procedures.
• Louisiana Cat is a drug-free workplace, including marijuana and THC products.

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Qualifications:

• HIGHLY PREFFERED: Bachelor's Degree in related field
• HIGHLY PREFERRED: Minimum 2+ years relevant work experience
• REQUIRED: Must be agile and prioritize customer request work orders, meet deadlines and provide accurate reporting & documentation
• REQUIRED: Strong computer skills including MS Office such as MS Word, MS Excel, MS Outlook and Inventory software platforms
• REQUIRED: Ability to effectively present information and respond to questions from managers, clients, customers, and other employees of the organization

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How to Apply:

Apply online at https://recruiting.paylocity.com/Recruiting/Jobs/Details/3670842 

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