Senior ServiceNow Engineer/Architect

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Senior ServiceNow Engineer/Architect

@ CGI

Your future duties and responsibilities:

  • Lead the ServiceNow Architecture development, enhancements and implementations.
  • Collaborate with customers and stakeholders in utilizing ServiceNow for managing enterprise services and enhancements using new technologies (i.e., AI and automation).
  • Build roadmaps, provide recommendations, lead development and utilization of new technologies and services to enhance and fully utilize ServiceNow services and capabilities.
  • Provide assistance to development teams as needed.




Qualifications:

Required qualifications to be successful in this role:

  • Bachelor's and 12 years of experience, Master's and 10 years of experience or 18+ in lieu of a degree
  • 10+ years of experience as ServiceNow Developer
  • 5+ years as a ServiceNow Solutions Architect
  • 5+ years leading ServiceNow development teams
  • Must be able to obtain and maintain a Public Trust. Contract requirement.  
  • Required ServiceNow required certification:
    • Certified System Administrator (baseline)
    • Certified Application Developer (baseline)
  • ServiceNow CIS certification in multiple areas:
  • CIS – Customer Service Management
  • CIS – IT Service Management
  • CIS – Discovery
  • CIS – Service Mapping
  • CIS – Strategic Portfolio Management
  • CIS – Application Portfolio Management
  • CIS – Software Asset Management
  • CIS – Hardware Asset Management
  • 5+ years of experience with technical discussions and reviews.
  • 5+ years of experience across numerous parts of the ServiceNow platform and experience with commonly integrated third-party technologies
  • 5+ years of experience with developing ServiceNow solutions across various platform applications, such as ITSM, ITOM (HAM and SAM), ITBM, CSM, SecOps, GRC, HR
  • 5+ years of Industry experience (e.g. Financial Services, Healthcare, High Tech, Manufacturing, Retail, etc.)
  • 5+ years of technical leadership experience driving change/solutions.
  • Ability to work in a high growth, fast paced environment
  • Excellent understanding of system architecture, design principles, and impacts
  • Experience supporting IT related data integrity (CMDB, HAM, SAM etc.)
  • Excellent technical leadership skills and initiative to take on additional responsibilities.
  • Excellent written and oral communication skills to deliver technical solutions simply and succinctly
  • Experience with the US Federal Government


Desired qualifications/non-essential skills required:

  • Additional ServiceNow CIS certification with preference for the following:
    • CIS – Customer Service Management
    • CIS – IT Service Management
    • CIS – Discovery
    • CIS – Service Mapping
    • CIS – Strategic Portfolio Management
    • CIS – Application Portfolio Management
    • CIS – Software Asset Management
    • CIS – Hardware Asset Management
  • Experience with Web development, including technologies such as X-HTML, CSS3, SQL, XML, Angular and JavaScript, PHP, .NET, or Java
  • Experience with implementing Java scripting to support automation across the various modules in ServiceNow
  • Experience with REST and SOAP web service protocols
  • Experience with Business Rules, Workflow, Identification Rules, Workspaces and External Portals
  • Knowledge of SAML, Active Directory, or LDAP
  • Specialized ServiceNow Developer Certifications, including ITSM, HAM, SAM, ITBM, CSM, SecOps, GRC, TRM/APM or HR
  • Project Management or Agile certification
  • ITILv4 Foundations Certification
  • Ability to work in a high growth, fast paced environment


Skills:

  • Technical Architecture
  • Security Infrastructure Supprt
  • Service Strategy Management


How to Apply:

Apply online at https://www.cgi.com/en/careers 

Visit Site to Apply

Location: Lafayette, LA
Date Posted: October 14, 2025
Application Deadline: November 14, 2025
Job Type: Full-time