Production Support Engineer

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Production Support Engineer

@ CGI

Position Description:

• CGI Inc. is seeking a production support engineer with proven technical experience in on-prem/cloud tech to join its Healthcare Practice
• The candidate should demonstrate expertise and experience with ServiceNow and change management activities.

Your future duties and responsibilities:

• Production monitoring and triaging on issues per 24/7 shift support.
• Monitor the performance of the database and ensure optimum performance.
• Identify potential issues in the application to solve them early.
• Look for automation opportunities/process automation for on time logging and alerting on issue.
• Monitor security and prevent any unauthorized access to the application
• Schedule consistent maintenance on the server
• Resolve any production data issues
• Role management
• Develop automation technologies to accelerate the process of data loading.
• Manage user access and permissions by adding and removing users as required.
• Support implementation activities.

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Qualifications:

Required qualifications to be successful in this role:

• Over 7 years of experience in production support within a 24/7 shift model.
• Extensive experience in handling production support tasks.

Technical Skills:

•  Security: Strong understanding and experience in security protocols and practices.
•  SQL/PLSQL: At least 5 years of experience with SQL and PLSQL.
•  AWS: 3-5 years of experience with AWS services and infrastructure.
• Job Scheduling Tools: Proficient in using ESP, Control-M, and UC4 for job scheduling.

Tools and Platforms:

• ServiceNow: Familiarity with ServiceNow for incident and change management.
•  Change Management: Awareness and experience in change management processes.

Analytical and Problem-Solving Skills:

•  Strong analytical skills to identify and resolve issues efficiently.
• Excellent problem-solving abilities.

Communication and Teamwork:

•  Good communication skills, both written and oral.
•  Team-oriented and capable of working independently.
• Ability to work collaboratively in a team environment.

Methodologies:

• Experience with Agile and SDLC (Software Development Life Cycle) methodologies.
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•  Personal Attributes:
•  Forward-thinking, independent, creative, and self-sufficient.
•  Ability to work with minimal documentation and guidance.
• Proactive and a go-getter attitude.

• Bachelor’s Degree required

Skills:

• ServiceNow
• Change Management

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How to Apply:

Apply online at https://www.cgi.com/en/careers 

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