Administers operational functions, ensuring compliance to the organization’s policy, legal and government rules and regulations by establishing, monitoring and maintaining policies and procedures.
Assists the Director of Retail Banking with development and implementation of business plans, operational procedures and system utilization that support the bank’s long-term strategic objectives and vision. Regularly collaborates with other major areas of the bank, including lending, IT, accounting, security and electronic banking on initiatives.
Leads in the implementation of system changes to support new products, ensures system integrity and recommends program changes to more efficiently and effectively support services offered.
Resolves operational problems.
Oversee day-to-day operational activities across all retail branches, ensuring consistency, efficiency, and compliance, while providing direct daily support to each branch.
Manage the procedure and policy process which includes drafting new procedures and providing procedure updates as needed for the purpose of streamlining operational functions. Partner Retail Trainer for implementation and training updates.
Develop and maintain relationships with industry groups and organizations to stay informed on changes in federal and state banking regulations, ensuring timely implementation of required updates.
Promotes and enhances the corporate culture and fosters the development and implementation of organizational vision.
Analyzes various operational audits, develops a plan of action, and formulates a response to the audits.
Assists the Director of Retail Banking with other responsibilities, such as complaint response, staff production, bank referrals and various others.
Support the onboarding and training of new branch staff on operational processes and compliance expectations.
Serve as system administrator for multiple applications, including BPM, Integrated Teller, SCO WebCapture, FIS, TIB Bank Card, FNBB, and NetLink.
Provide backup support for Navigator and WireXChange systems.
Coordinate with vendors and service providers to ensure seamless operational support for retail banking functions.
Partner with branch managers to address operational challenges and ensure all staff are following policies and procedures.
Manage operational risk by identifying, escalating, and mitigating issues proactively.
Other Duties and Responsibilities
Adherence to and support of all compliance and BSA/AML rules and regulations related to this job function.
Performs other duties that may be assigned by Management.
Qualifications:
Bachelor's degree in finance, accounting, or business administration or related degree (In lieu of degree, ten years of progressively more responsible experience within a financial organization including banking operations and management training).
