Medical Office Scheduler

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Medical Office Scheduler

@ Louisiana Orthopaedic Specialists

ESSENTIAL FUNCTIONS:

• Provide excellent customer service by promptly scheduling patients with the appropriate physician while maintaining a positive demeanor.
• Accurately obtain all required demographics and insurance information from the patient. 
• Utilizes templates, scheduling assistant, protocol, and physician rotation to schedule patient appointments.
• Process incoming referrals, contact patients to verify information and schedule appointment, import referrals and/or records into patents chart, send correspondence to referring provider, and send new patient paperwork to patient all in a timely and accurate manner.
• Maintains strictest patient confidentiality.

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Qualifications:

EDUCATION:

• High School Diploma or GED

REQUIREMENTS

• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Must be able to type a minimum of 40 WPM.  

KNOWLEDGE:

• Knowledge of basic computer applications.
• Knowledge of medical terminology, insurance companies and plans.
• Knowledge of scheduling templates.
• Knowledge of one or more of the following specialties: Orthopaedics, Neurology, Physical Therapy, or Pain Management.

SKILLS:

• Must be able to answer a high volume of telephone calls and utilize a multi-line telephone system.
• Basic computer knowledge and skills in operating a computer.
• Skill in demonstrating empathy and excellent customer service skills to maintain high patient satisfaction.
• Maintaining patient confidentiality.
• Organized team player with the ability to communicate effectively and efficiently.

ABILITIES:

• Ability to maintain patient confidentiality.
• Ability to communicate with upset and frustrated patients while consistently providing excellent customer service.
• Demonstrate empathy, concern, good listening skills, and compassion for all patients.

ENVIRONMENTAL/WORKING CONDITIONS:

• Normal office environment

PHYSICAL/MENTAL DEMANDS:

• Requires sitting and standing associated with a normal office environment. Some bending and stretching required. Manual dexterity using a calculator and computer keyboard.

ORGANIZATIONAL REQUIREMENTS:

• LOS employee manual must be read, and acknowledgement receipt signed.
• OSHA Requirements and training to include:
• Safety Training.

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How to Apply:

Apply online at https://recruiting.paylocity.com/Recruiting/Jobs/Details/4229434 

Visit Site to Apply