IT Support Technician

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IT Support Technician

@ Stuller

Description

• The role of the IT Support Technician is to provide tier 2 hardware and software support to all corporate users.
• This involves providing technical assistance and resolution, setting up, maintaining and repairing computer systems throughout the company.
• Ensuring the customer of resolution to all problems and security software is updated and running properly

Key Responsibilities: 

• Document solutions and ensure others are informed of changes and developments 
• Troubleshoot, upgrade, and install corporate computer equipment 
• Ensure that Internet security software is updated and running properly 
• Maintain computer equipment and software to ensure secure and efficient operations 
• Repair computer hardware and servers as required 
• Test and implement new software programs for the company 
• Primarily to cover core hours, although there may be a requirement to cover outside of normal office hours 

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Qualifications:

Basic Qualifications: 

• High school diploma or equivalent 
• Excellent written and verbal communication skills 
• 1 - 2 years of field experience with computer hardware and software 
• A+ certificate 
• Prior experience as a Computer Technician or Desktop Support Specialist 
• Strong understanding of Microsoft and Apple operating systems 
• Strong understanding of Microsoft Office applications 

Preferred Qualifications:

• Customer service skills and patience 
• Pleasant phone skills and demeanor 
• Able to read and understand technical manuals 
• Ability to multi-task and prioritize projects effectively 

Work Environment/Physical Demands: 

• Minimum manual labor is involved, ability to lift up to 40 pounds 

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How to Apply:

Apply online at https://www.stuller.com/careers/ 

Visit Site to Apply