IT Specialist

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IT Specialist

@ Rigid Constructors

The Information Technology Specialist shall provide Tiers One and Two support for RIGID’s IT requests and resolve technology issues in an expedient manner. You will liaise with our third-party Information Technology partner to ensure our IT infrastructure is managed appropriately.

PRIMARY RESPONSIBILITIES

• Receive and handle incoming employee IT related issues, questions, or initiatives
• Set up, image, configure and maintain company desktops, laptops and mobile devices including conference room equipment.
• Assign company IT equipment and software based on position matrix
• Prioritize and provide support to executive leadership within the organization.
• Manage company iPad program (security, distribution, etc.)
• Help business operations utilize information systems to improve efficiency.
• Provide local and remote end-user support for all computer related applications.
• Configure, test and troubleshoot network connectivity for local and remote computers.
• Manage user account information and permissions (Active Directory / Exchange).
• Prioritize, respond to and update IT support tickets.
• Maintain, analyze, and repair hardware and software systems.
• Maintain and monitor IT inventory.
• Assist internal IT groups in support of the local IT infrastructure.
• Advocate, adhere to, and draft IT policies.
• Represent the local IT team and the business as the point of contact for IT projects.

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Qualifications:

NECESSARY SKILLS AND KNOWLEDGE

• Ability to analyze complex data and situations, and provide clear, actionable insights.
• Strong capability to identify problems, think critically, and implement effective solutions.
• Excellent verbal and written communication skills for conveying ideas clearly to both technical and non-technical audiences.
• Ability to manage multiple tasks, set priorities, and meet deadlines.
• Collaboration and Teamwork: Strong interpersonal skills and the ability to work effectively in teams or cross-functional environments.
• Proficiency with Microsoft Office Suite.

MINIMUM QUALIFICATIONS

• Bachelor’s degree or minimum 4 years of experience in maintaining computer hardware/software
• Working in a customer-oriented service environment, including Computer imaging, Active Directory, Microsoft Office, Microsoft Exchange (Cloud), IT ticketing system, asset management, printer services, videoconferencing equipment and applications.
• Valid U.S. drivers’ license.
• Ability to travel to RIGID locations for IT support as necessary

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How to Apply:

Please send resumes to hr@rigidconstructors.com

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