IT Operations Analyst

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IT Operations Analyst

@ Tides Medical

Essential Functions of the Areas of Responsibility

• Information Technology
  • Lead and participate in IT projects.
  • Install, configure, and maintain employee Windows and macOS workstations.
  • Manage user and computer accounts, permissions, and access rights in Active Directory, Microsoft Entra, Microsoft Intune, Jamf, and related systems.
  • Support network connectivity using Unifi, Broadcom Velocloud SD-WAN, and Fortigate cloud firewall. 
  • Assist in maintaining on-premise and cloud-based servers, storage, and backup systems.
  • Monitor IT systems for performance and security issues.
  • Document processes, procedures, and troubleshooting steps to improve team efficiency.
• Compliance and Security
  • Ensure compliance with relevant regulatory rules and standards such as HIPAA.
  • Ensure compliance with modern cybersecurity standards and practices.
• Technical support
  • Serve as technical support lead and provide guidance to team members.
  • Manage tickets using ZenDesk ticketing system.
• Continuous Improvement
  • Stay up-to-date with industry and software trends and advancements.
  • Recommend improvements to existing systems. 
  • Participate in training and professional development activities.

Expectations

• Work well with others and not create undue office stress or conflicts.
• Be a practical problem solver and work independently.
• Be truthful in all aspects of conduct and communications.
• Be respectful of other employees and not engage in speech or conduct that is discriminatory.
• Uphold confidentiality of employee records, donor records, and proprietary corporate information

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Qualifications:

Requirements

• Informatics or other related degree from an accredited four-year college or university.
• Over 3 years of related professional experience.
• Proficiency with Windows and macOS operating systems, Microsoft 365, Microsoft Entra, Microsoft Powershell, and basic networking (DNS, DHCP, VLANs).
• Demonstrated history of working cooperatively in a team environment.
• A valid drivers’ license with an insurable [clean] driving record.
• Strong problem-solving skills and ability to communicate technical concepts clearly to non-technical users.
• Strong interpersonal and organizational skills; excellent attention to detail and experience coordinating multiple activities.
• Ability to interact with employees, customers, and vendors in a friendly and positive manner.
• Availability to work 5 days/ 40 hours.

Physical, Mental, Environmental Demands

• Physical demands for this position:
  • While performing the duties of this job, the employee is frequently required to sit, talk and hear, use hands to feel, handle, adjust and reach.
  • The employee must occasionally lift and/or move up to 30 pounds
• Mental demands:
  • The employee must be able to work in a fast-paced environment.
• Environmental demands: 
  • Work is performed primarily in an office setting

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How to Apply:

Apply online at https://www.tidesmedical.com/careers/ 

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