Edifecs Production Support Analyst

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Edifecs Production Support Analyst

@ CGI

Your future duties and responsibilities:

• Analytical Skills: Ability to understand healthcare enrollment and EDI requirements, analyze complex data flows, and design simple, effective Edifecs-based solutions.
• Creativity: Innovative mindset to approach integration challenges, apply best practices, and leverage experience across domains to improve solutions.
• Customer-Service Orientation: Consultant mentality with the ability to work directly with clients, address questions, and resolve issues effectively.
• Attention to Detail: Strong focus on accuracy, as EDI and enrollment applications require precise configuration and flawless data exchange.
• Teamwork: Ability to collaborate effectively within a distributed agile (SAFe) team.

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Qualifications:

Required qualifications to be successful in this role:

• At least 6+ years of experience in:
• Proficient in EDI Applications Edifecs v9.2.3, EAM, TPM, XEngine 8X and XE Server
• Experience in supporting HIPAA X12 transaction sets including 834, 837, 835, 270/271, 276/277, and 278.
• Working Knowledge of X12N transactions, HL7 messages, FHIR, SOX/SOC1, Teradata, X12
• Web Services, Java, SQL/SSIS development related to EDI
• Analyze, troubleshoot, and resolve EDI transaction errors
• Must have experience working in 24
  • 7 support model 
  • Co-ordination with various teams to help resolve and fix production Issues
  • Knowledge on ITIL processes – Incident Management & Problem Management
  • Knowledge on AWS – Foundation, Key Services – ECS/EC2/S3
  • Performing continuous improvement of systems by analyzing performance metrics of different programs and come up with optimizations
  • Must be extremely good at deployment methodologies and help coordinate with production support teams on quick defect fixes /release fallout handling by permanent fixes within change windows specified.

  
  

  Education:

  • Bachelor's degree in computer science or related field.

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How to Apply:

Apply online at https://www.cgi.com/en/careers

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