Director of Information Systems

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Director of Information Systems

@ VieMed

Essential Duties and Responsibilities:

• Develop and maintain technology roadmaps that align enterprise software systems with organizational strategy, priorities, and business objectives.
• Lead daily IS operations including system performance, ticket management, prioritization, escalation, and resolution.
• Supervise system administrators and support staff, ensuring clear ownership and accountability.
• Serve as the primary escalation point for unresolved issues and cross-system challenges.
• Establish structured support processes, service expectations, and performance metrics.
• Coordinate workflows across systems, departments, and software platforms.
• Oversee execution of system changes and releases with proper testing and communication.
• Develop and enforce standard operating procedures for support and change management.
• Manage day-to-day vendor support and escalate risks as needed.
• Ensure adherence to security, access, and compliance practices.
• Provide operational reporting and insights to the VP of Information Systems.

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Qualifications:

Minimum Qualifications:

• Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience).
• 7–10 years of experience in IT operations.
• 3–5 years in a leadership role.
• Experience with enterprise software systems (ERP, CRM, EHR, etc.).

Preferred Knowledge, Skills and Abilities:

• Strong operational and strategic leadership and team management skills.
• Technology roadmap development and strategic planning experience.
• Ability to prioritize, problem-solve, and drive execution.
• Knowledge of system support and change management practices.

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How to Apply:

Apply online at: https://www.viemed.com/corporate-careers/ 

Visit Site to Apply