Customer Success Coordinator

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Customer Success Coordinator

@ S1 Technology

As a Customer Success Coordinator, you will be the primary liaison between our clients and internal teams, ensuring a seamless customer experience. You’ll focus on building relationships, driving client satisfaction, and helping clients achieve their IT objectives through our services. This role involves proactive engagement, issue resolution, and the facilitation of ongoing communication between stakeholders.

Key Responsibilities

• Client Relationship Management:
  • Serve as the primary point of contact for S1 Technology customers.
  • Build and maintain strong, long-lasting relationships with customers’ employees.
  • Conduct regular check-ins and account reviews to ensure satisfaction.
• Proactive Support:
  • Monitor client accounts to identify communication gaps and areas of improvement.
  • Address client concerns promptly and coordinate resolutions with internal teams.
  • Provide proactive updates on service changes, product offerings, and system enhancements.
• Collaboration with Internal Teams:
  • Work closely with sales, technical support, and project teams to address client needs.
  • Create tickets for complex technical issues and follow through until resolution.
  • Advocate for clients by communicating feedback and suggestions to the management team.
• Metrics and Reporting:
  • Track and report on client success metrics, such as satisfaction scores and retention rates.

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Qualifications:

• Experience and Skills:
  • 2+ years of experience in customer success, account management, or a related role, preferably within the IT or technology sector.
  • 5+ years of experience working with Microsoft Office 365.
  • Familiarity with managed IT services or technology solutions is highly desirable.
  • Exceptional interpersonal and communication skills, both written and verbal.
  • Strong problem-solving skills and the ability to manage multiple priorities simultaneously.
• Technical Proficiency:
  • Basic understanding of Information Technology
  • Experience with phone systems, helpdesk ticketing systems, and project management software is a plus.
• Personal Attributes:
  • Customer-focused mindset with a passion for delivering excellent service.
  • Energetic with the ability to handle stressful situations while working at a fast pace.
  • Detail-oriented, proactive, and organized.
  • Team player with a collaborative spirit.

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How to Apply:

To apply, please send your resume and a quick explanation as to why you feel that you should get this job to:  hiring@s1technology.com