Customer Service Representative - Spanish Speaking

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Customer Service Representative - Spanish Speaking

@ VieMed

Essential duties and Responsibilities:

• Learns and maintains knowledge of current patient database and billing system
• Has proper phone etiquette and represents VieMed in a professional manner
• Obtains patient demographic and health insurance information; collects co-pay if appropriate
• Enters patient information into the computer system
• Verifies & records insurance benefits
• Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management
• Able to read through and understand medical documentation effectively
• Interacts professionally with physicians, patients/family and Co-Workers.
• Schedules set ups, as called into VieMed, by physicians or physician’s office staff, per policy and procedure.
• Answers telephone in a polite and professional manner. Communicates information to appropriate personnel.
• Communicates appropriately and clearly to Manager, and other supervisors
• Establishes and maintains effective communication and good working relationship with co-workers for the patient’s benefit
• Utilizes initiative; strives to maintain steady level of productivity; self-motivated. Organization and management of Secretary’s activities reflect due consideration for the needs of the facility and staff
• Makes decisions reflecting knowledge of facts and good judgment, within the coordinator’s scope of practice.
• Manages and operates computer equipment safely and correctly.
• Completes other duties, as assigned

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Qualifications:

Minimum Qualifications:

• High School Diploma preferred
• 1-3 years of administrative experience in an office setting preferred.
• Excellent communication skills, both written and verbal to interact knowledgeably with employees and managers.

Physical Demands:

• Sitting at desk
• Operation of office equipment and computer

Competencies:

• Problem Solving/Analysis
• Time Management
• Communication Proficiency
• Teamwork Orientation

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How to Apply:

Apply online at https://www.viemed.com/corporate-careers/. 

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