Customer Service Representative - Spanish Speaking
@ VieMed
Essential duties and Responsibilities:
Learns and maintains knowledge of current patient database and billing system
Has proper phone etiquette and represents VieMed in a professional manner
Obtains patient demographic and health insurance information; collects co-pay if appropriate
Enters patient information into the computer system
Verifies & records insurance benefits
Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management
Able to read through and understand medical documentation effectively
Interacts professionally with physicians, patients/family and Co-Workers.
Schedules set ups, as called into VieMed, by physicians or physician’s office staff, per policy and procedure.
Answers telephone in a polite and professional manner. Communicates information to appropriate personnel.
Communicates appropriately and clearly to Manager, and other supervisors
Establishes and maintains effective communication and good working relationship with co-workers for the patient’s benefit
Utilizes initiative; strives to maintain steady level of productivity; self-motivated. Organization and management of Secretary’s activities reflect due consideration for the needs of the facility and staff
Makes decisions reflecting knowledge of facts and good judgment, within the coordinator’s scope of practice.
Manages and operates computer equipment safely and correctly.
Completes other duties, as assigned
Qualifications:
Minimum Qualifications:
High School Diploma preferred
1-3 years of administrative experience in an office setting preferred.
Excellent communication skills, both written and verbal to interact knowledgeably with employees and managers.
