Customer Service Representative - E Prescribe - Sleep Therapy

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Customer Service Representative - E Prescribe - Sleep Therapy

@ VieMed

Essential Duties and Responsibilities:

• Treats all patients, families, referral sources, doctors, vendors, and co-workers with dignity and respect. 
• Consistently demonstrates courtesy to all clients and co-workers on the job. 
• Consistently demonstrates proper phone etiquette, identifying company and self with each greeting answering the phone in 3 or less rings and minimizing the use of “hold”. 
• Maintains strict confidentiality of the patient and client information. 
• Demonstrates competence and knowledge in all work-related activities. 
• Always act professionally and efficiently, keeping personal phone calls and interactions at an absolute minimum. 
• Displays ability to listen attentively and an eagerness to learn new skills. 
•  Willingly seek additional work when assigned tasks are completed. 
• Processes orders through traditional and E Prescription delivery, updating the referral and patient with status throughout the process in the E Prescription platform. 
• Verifies all necessary patient data, equipment and qualifying documentation, primary and secondary insurance data, appropriate diagnosis codes, physician data and referral source data. 
• Enter patient data into billing software, including all the above information as well as the appropriate salesperson designation and order process.
• Performs Insurance Verification and/or Pre-Authorization activities prior to deliveries. 
• Inform patients of co-pay responsibilities and explanation of rental or purchase information for the equipment/supplies delivered, prior to delivery. 
• Verifies charge accuracy (types of sale, and pricing). 
• Performs other duties as assigned by Management. 

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Qualifications:

Minimum Qualifications:

• Minimum of high school diploma or equivalent. 
• Requires competency in processing sleep therapy equipment orders and general DME knowledge. 

 

Preferred Knowledge, Skills and Abilities: 

• Must have good interpersonal relationship skills in working with superiors, referral sources, physicians and office staff, co-workers, and outside vendors. 
• Must exhibit strong problem-solving skills, verbal and written communication skills, speaking to patients and physicians’ offices frequently. 
• Must be able to plan and organize work for effectiveness and efficiency. 
• Must be able to effectively respond to change of work assignment, multi-tasking, and frequent interruptions. 
• Must demonstrate a consistently high degree of accuracy in the accomplishment of daily activities and adherence to company policies and procedures. 
• Ability to utilize software solutions for data entry and analysis in addition to proficiency in Microsoft Office.

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How to Apply:

Apply online at https://www.viemed.com/corporate-careers/. 

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