Customer Service Rep (Call Center)

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Customer Service Rep (Call Center)

@ MediTrans

Job Description:

• The Claims Specialist serves as a contact person between new and existing transportation providers/mileage reimbursement members to answer questions and resolve any claims/billing related issues.

Essential Functions:

• Informs Transportation Providers on proper claims submission procedures
• Identify and resolve problems with Transportation Provider
• Answers emails within a specified time frame as determined by Medi Trans, LLC.
• Checks emails and returns responses daily
• Reaches out to internal and external departments as needed
• Adheres to and ensures all company policies are maintained
• Performs other administrative duties as assigned

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Qualifications:

Position Qualifications: 

• Competency Statement(s)
• Accurate - Ability to perform work accurately and thoroughly
• Analytical Skills - Ability to use thinking and reasoning to solve a problem
• Communication, Oral - Ability to communicate effectively with others using the spoken word
• Communication, Written - Ability to communicate in writing clearly and concisely
• Customer Oriented - Ability to take care of the customers' needs while following company procedures
• Interpersonal - Ability to get along well with a variety of personalities and individuals
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
• Time Management - Ability to utilize the available time to organize and complete work within given deadline

Requirements:

• Education
• High School Graduate
• Experience
• Previous experience in claims processing and training is a plus

Skills & Abilities:

• Computer Skills
• Ten Key skills required
• Superior Customer Service and Phone skills
• Must be able to work independently or with a team
• Ability to quickly learn new technology
• Must be able to understand and follow complex instructions
• Ability to accurately type 35 words per minute

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to talk or hear.
• The employee is frequently required to use hands to finger, handle, or feel.
• The employee is occasionally required to stand, walk, reach with hands and arms and lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision.

Other Physical Requirements

• Vision (Near, Distance, Color, Peripheral, Depth Perception)
• Sense of Sound (Auditory ability to project voice when needed and hear instructions in person and on the phone)

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Entire work time is conducted in an office environment in a controlled atmosphere building.
• The noise level in the work environment is usually moderate.

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How to Apply:

Apply online at https://www.indeed.com/cmp/Meditrans,-LLC?from=mobviewjob&tk=1il1hc181g2mp801&fromjk=d6ad8bac1fda7b76&attributionid=mobvjcmp. 

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