Customer Data Analyst Intern

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Customer Data Analyst Intern

@ Stuller

As a Customer Data Analyst Intern, you will complete a project focused on customer data exploration and AI utilization for unstructured data. You will be responsible for building relationships with Customer Care leadership and Logistics Leadership helping them learn how to understand how workforce management and customer feedback play an integral role in planning each of these divisions. You will leverage your analytical mindset and create actionable plans to support the business. You will collaborate with internal leaders who have various needs and find the right balance between structure/consistency and autonomy/flexibility that propels all teams within the organization to deliver the best customer experience in their communications. 

Key Responsibilities:

• Explore and learn our systems, including Salesforce, LevelAI, and MicroStrategy.  
• Review existing data from daily, weekly, and monthly reporting from the Customer Experience team for customer feedback.
• Analyze our first 6 months of unstructured data and use our new AI tool to develop the topics, sentiment breakdown, and areas of opportunity to the business that will allow for future growth and a better service level.  

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Qualifications:

Basic Qualifications:   

• Senior working towards undergraduate degree, an MBA student focused on Data Analysis or recent graduate in relevant field.
• Strong analytical and organizational skills, including trend analysis and identification. 
• Advanced skills with Excel and data visualization tools
• Proficient with time management. Ability to plan, prioritize, and organize effectively.
• Self-motivated with the demonstrated ability to learn and apply new information quickly and take initiative to dig deeper into the data. 

This role requires candidates to have work authorization to work in the United States without the need for visa sponsorship, either currently or in the future.

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How to Apply:

Please apply online at: https://www.stuller.com/

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