Customer Care Manager

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Customer Care Manager

@ Stuller

Key Responsibilities

• Lead, coach, and develop your team to perform at their best.
• Create a culture of trust, accountability, and continuous improvement.
• Ensure every customer interaction is handled with professionalism, empathy, and efficiency.
• Proactively identify and address customer needs, resolving escalations quickly.
• Oversee daily call center operations, ensuring performance targets are met.
• Improve policies, processes, and workflows to boost efficiency and satisfaction.
• Monitor and report on performance, trends, and opportunities.
• Collaborate across departments to deliver seamless service.

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Qualifications:

Basic Qualifications:

• Proven leadership in a customer service or call center environment.
• Strong communication, decision-making, and problem-solving skills.
• Ability to adapt quickly and stay positive under pressure.
• Self-motivated, proactive, and committed to excellence.
• Flexible schedule to meet evolving business needs.

Preferred Qualifications:

Preferred experience with the below systems or equivalent 

• Oracle
• Five9
• Verint
• LevelAI
• Salesforce

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How to Apply:

Apply online at https://www.stuller.com/careers/

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