Customer Care Assistant Manager

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Customer Care Assistant Manager

@ Stuller

Key Responsibilities

• Support leadership in coaching and guiding the customer care team.
• Help address escalated customer concerns with urgency and care.
• Provide feedback and encouragement to team members to enhance performance.
• Assist with monitoring service levels and identifying areas for improvement.
• Participate in onboarding and training new team members.
• Maintain accurate and timely updates in CRM and other systems.
• Collaborate with leadership to improve processes, workflows, and customer experiences.
• Assist with daily reporting needs.

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Qualifications:

Basic Qualifications

• Strong communication, decision-making, and problem-solving skills.
• Ability to adapt quickly and stay positive under pressure.
• Self-motivated, proactive, and committed to excellence.
• Flexible schedule to meet evolving business needs.

Preferred Qualifications

• Management experience in a customer service or call center environment.
• Experience with the below systems or equivalent 
• Oracle
• Five9
• Verint
• LevelAI
• Salesforce

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How to Apply:

Apply online at https://www.stuller.com/careers/ 

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