The Customer Administration Agent supports both prospective and existing customers by creating new accounts, managing customer information, and ensuring a smooth onboarding and account maintenance experience.
This role is essential in delivering an excellent first impression and building lasting relationships with Stuller customers.
Key Responsibilities:
Welcome and guide prospective customers through Stuller’s offerings and account setup process
Collect and verify required documentation to establish new accounts
Enter and update accurate customer information in CRM and internal systems
Conduct business verification using predefined questions and phone interviews
Complete customer account setup through research, validation, and data entry
Support existing customers with account updates including address, contact info, and website preferences
Collaborate with internal teams to support the successful integration of new customers
Maintain clear records and documentation for all account activities
Qualifications:
Basic Qualifications:
High school diploma or equivalent
1+ year of customer service or administrative experience
Intermediate computer skills and ability to navigate CRM systems
Strong verbal and written communication skills
Attention to detail and ability to manage sensitive customer data accurately
Self-motivated with the ability to work both independently and as part of a team
Preferred Qualifications:
Call center or high-volume customer service experience
Experience using Salesforce or other CRM tools
Friendly and engaging demeanor with a customer-first mindset
