Contact Center Team Member: English and Bilingual (Spanish)

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Contact Center Team Member: English and Bilingual (Spanish)

@ Calls Plus

About CALLS PLUS

CALLS PLUS delivers customized communication services to clients nationwide, including school safety hotlines, incident reporting and counseling, crisis and suicide intervention, child abuse reporting, healthcare support services, information and referral services, maintenance reporting, and more. Due to the specialized and sensitive nature of these services, we seek employees with college degrees and/or extensive professional experience.

CALLS PLUS is not a traditional call center. We partner with government agencies across the country to go beyond basic customer service and help solve real-world problems. Our team is made up of exceptional individuals with backgrounds in healthcare, social services reporting and counseling, housing and building maintenance, law enforcement reporting, and local, state, or federal government programs. We provide comprehensive training to ensure every employee meets our high standards of excellence.

Training & Development

CALLS PLUS invests heavily in employee training, offering approximately four weeks of instruction covering company objectives, systems, and initial client accounts. After the first 90 days, employees are evaluated and assigned to client groups that best align with their education, skills, and professional experience.

Core Values

People Empowerment • Integrity & Ethics • Trustworthiness • Accountability • Creative Innovation

Application Question(s):

• Please include details of your experience working with complex callers via telephone.
• Explain how you enjoy working to solve complex questions on the phone

Salary Range: Pay: $15.00 - $17.00 per hour

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Qualifications:

Qualifications

• Minimum of 3 years of experience in healthcare and/or housing, with working knowledge of industry terminology
• Ability to pass a background check
• Professional references required
• College degree preferred
• Experience working with government agencies preferred

Requirements

• Pass a federal background check
• Reliable attendance and punctuality
• Associate’s, Bachelor’s, or higher degree required
• Ability to work 8-hour shifts
• Ability to remain seated and work on a computer for extended periods
• Availability to work nights, weekends, and holidays
• Strong written and verbal communication skills
• Excellent multitasking abilities, including speaking with callers, documenting information accurately, and consulting resources simultaneously
• Strong active listening and critical thinking skills
• Ability to ask probing questions to identify caller needs and provide effective solutions
• Ability to quickly build rapport with callers
• Ability to professionally escalate difficult or challenging calls
• Detail-oriented with strong time management and prioritization skills
• Passion for helping others

Position Requirements

• Fully bilingual in Spanish and English (or another language)
• Ability to handle inbound calls related to housing, healthcare, school safety hotlines, and various federal and state government agencies, including hospitals and housing authorities
• Extensive paid training provided

Education:

• Associate (Required)

Experience:

• Customer Service: 3 years (Preferred)

Language:

• Spanish and English (Required)

License/Certification:

• Driver's License (Required)

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How to Apply:

Apply online at: https://www.appone.com/maininforeq.asp?Ad=741161&R_ID=3514103&Refer=https://www.indeed.com/&B_ID=91 

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