BackCircuit Provisioning Specialist
@ CGI
Position Description:
- The Senior Circuit Provisioning Specialist is a subject matter expert responsible for end-to-end lifecycle management of complex telecommunications circuits and infrastructure services.
- This role ensures the accurate and timely provisioning of data and voice circuits, translating business needs into scalable network services.
- The incumbent applies advanced professional knowledge to resolve highly complex issues, drive efficiency, and optimize service delivery aligned with enterprise objectives.
Your future duties and responsibilities:
- Manage the full lifecycle of circuit provisioning, including ordering, tracking, testing, and activating telecom and WAN services from carriers and vendors.
- Analyze and interpret technical documentation, carrier service orders, and circuit layouts to validate configurations and compliance with standards.
- Partner with Network Engineering, IT Operations, and external vendors to implement provisioning solutions that support business continuity and strategic growth.
- Develop, document, and continuously improve provisioning processes, playbooks, and escalation procedures.
- Lead efforts to evaluate new technologies and vendors to optimize cost and performance.
- Perform root cause analysis of complex circuit issues and drive resolution with minimal supervision.
- Serve as an escalation point and mentor for junior team members and cross-functional stakeholders.
- Utilize network management and ticketing systems (e.g., ServiceNow, Netcool, Remedy) to track provisioning activities and ensure SLA adherence.
Qualifications:
Required qualifications to be successful in this role:
- Bachelor’s degree in Telecommunications, Information Systems, or a related field; or equivalent work experience.
- 8+ years of experience in circuit provisioning, network operations, or telecom vendor management.
- Strong working knowledge of telecom protocols and circuit types (T1, DS3, OCx, Ethernet, MPLS, SD-WAN).
- Experience coordinating with Tier 1 and Tier 2 carriers (AT&T, Lumen, Zayo, Verizon, etc.).
- Familiarity with LOAs, circuit IDs, ASRs, and telecom service management tools.
- Proven ability to lead complex, multi-vendor provisioning projects with minimal oversight.
- Exceptional analytical, documentation, and stakeholder management skills.
Desired qualifications:
- Master’s degree or advanced certifications (e.g., CCNP, MEF-CECP) are advantageous.
- Works independently with guidance only in the most intricate scenarios.
- Provides informal mentorship and technical guidance to less experienced professionals.
Skills:
- Document Management
- Process coordination
- Technical Analysis
How to Apply:
Apply online at https://www.cgi.com/en/careers
Visit Site to Apply
Location: Lafayette, LA
Date Posted: July 01, 2025
Application Deadline: August 01, 2025
Job Type: Full-time