Circuit Provisioning Specialist

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Circuit Provisioning Specialist

@ CGI

Position Description:

• The Senior Circuit Provisioning Specialist is a subject matter expert responsible for end-to-end lifecycle management of complex telecommunications circuits and infrastructure services.
• This role ensures the accurate and timely provisioning of data and voice circuits, translating business needs into scalable network services.
• The incumbent applies advanced professional knowledge to resolve highly complex issues, drive efficiency, and optimize service delivery aligned with enterprise objectives.

Your future duties and responsibilities:

• Manage the full lifecycle of circuit provisioning, including ordering, tracking, testing, and activating telecom and WAN services from carriers and vendors.
• Analyze and interpret technical documentation, carrier service orders, and circuit layouts to validate configurations and compliance with standards.
• Partner with Network Engineering, IT Operations, and external vendors to implement provisioning solutions that support business continuity and strategic growth.
• Develop, document, and continuously improve provisioning processes, playbooks, and escalation procedures.
• Lead efforts to evaluate new technologies and vendors to optimize cost and performance.
• Perform root cause analysis of complex circuit issues and drive resolution with minimal supervision.
• Serve as an escalation point and mentor for junior team members and cross-functional stakeholders.
• Utilize network management and ticketing systems (e.g., ServiceNow, Netcool, Remedy) to track provisioning activities and ensure SLA adherence.

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Qualifications:

Required qualifications to be successful in this role:

• Bachelor’s degree in Telecommunications, Information Systems, or a related field; or equivalent work experience.
•  8+ years of experience in circuit provisioning, network operations, or telecom vendor management.
•  Strong working knowledge of telecom protocols and circuit types (T1, DS3, OCx, Ethernet, MPLS, SD-WAN).
•  Experience coordinating with Tier 1 and Tier 2 carriers (AT&T, Lumen, Zayo, Verizon, etc.).
•  Familiarity with LOAs, circuit IDs, ASRs, and telecom service management tools.
•  Proven ability to lead complex, multi-vendor provisioning projects with minimal oversight.
• Exceptional analytical, documentation, and stakeholder management skills.

Desired qualifications:

•  Master’s degree or advanced certifications (e.g., CCNP, MEF-CECP) are advantageous.
•  Works independently with guidance only in the most intricate scenarios.
• Provides informal mentorship and technical guidance to less experienced professionals.

Skills:

• Document Management
• Process coordination
• Technical Analysis

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How to Apply:

Apply online at https://www.cgi.com/en/careers 

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