Circuit Provisioning Specialist

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Circuit Provisioning Specialist

@ CGI

Position Description:

  • The Senior Circuit Provisioning Specialist is a subject matter expert responsible for end-to-end lifecycle management of complex telecommunications circuits and infrastructure services.
  • This role ensures the accurate and timely provisioning of data and voice circuits, translating business needs into scalable network services.
  • The incumbent applies advanced professional knowledge to resolve highly complex issues, drive efficiency, and optimize service delivery aligned with enterprise objectives.


Your future duties and responsibilities:

  • Manage the full lifecycle of circuit provisioning, including ordering, tracking, testing, and activating telecom and WAN services from carriers and vendors.
  • Analyze and interpret technical documentation, carrier service orders, and circuit layouts to validate configurations and compliance with standards.
  • Partner with Network Engineering, IT Operations, and external vendors to implement provisioning solutions that support business continuity and strategic growth.
  • Develop, document, and continuously improve provisioning processes, playbooks, and escalation procedures.
  • Lead efforts to evaluate new technologies and vendors to optimize cost and performance.
  • Perform root cause analysis of complex circuit issues and drive resolution with minimal supervision.
  • Serve as an escalation point and mentor for junior team members and cross-functional stakeholders.
  • Utilize network management and ticketing systems (e.g., ServiceNow, Netcool, Remedy) to track provisioning activities and ensure SLA adherence.


Qualifications:

Required qualifications to be successful in this role:

  • Bachelor’s degree in Telecommunications, Information Systems, or a related field; or equivalent work experience.
  •  8+ years of experience in circuit provisioning, network operations, or telecom vendor management.
  •  Strong working knowledge of telecom protocols and circuit types (T1, DS3, OCx, Ethernet, MPLS, SD-WAN).
  •  Experience coordinating with Tier 1 and Tier 2 carriers (AT&T, Lumen, Zayo, Verizon, etc.).
  •  Familiarity with LOAs, circuit IDs, ASRs, and telecom service management tools.
  •  Proven ability to lead complex, multi-vendor provisioning projects with minimal oversight.
  • Exceptional analytical, documentation, and stakeholder management skills.


Desired qualifications:

  •  Master’s degree or advanced certifications (e.g., CCNP, MEF-CECP) are advantageous.
  •  Works independently with guidance only in the most intricate scenarios.
  • Provides informal mentorship and technical guidance to less experienced professionals.


Skills:

  • Document Management
  • Process coordination
  • Technical Analysis


How to Apply:

Apply online at https://www.cgi.com/en/careers 

Visit Site to Apply

Location: Lafayette, LA
Date Posted: July 01, 2025
Application Deadline: August 01, 2025
Job Type: Full-time