Call Center Specialist

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Call Center Specialist

@ VieMed

Essential Duties and Responsibilities:  

• Handle phone calls in a timely and professional manner.  
• Provide accurate and consistent information. 
• Exhibit quality customer service and support. 
• Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene.  
• Responsible for performing other duties as assigned by management. 

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Qualifications:

Qualifications: 

• High school diploma or equivalent. 
• This remote position must have high-speed internet connection and an environment that is conducive to proper phone etiquette. 

Preferred Knowledge, Skills and Abilities: 

• Customer service experience preferred.   
• Previous experience in durable medical equipment (DME), healthcare billing/CSR, patient intake or call center is a plus. 
• Excellent verbal communication skills, exhibiting proper phone etiquette.   
• Familiarity with computers and data entry with high level of accuracy.    
• Must maintain professionalism and confidentiality in any situation.   
• Handle calls in a positive, helpful, and respectful manner, using appropriate tone and demeanor in all interactions.   
• Organized and structured in carrying out responsibilities.    
• Efficient use of technology and software.    

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How to Apply:

Apply online at https://www.viemed.com/company-information/#careers 

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