Stuller is looking to hire a new Bilingual Sales Associate to strive to provide the perfect customer experience during all interactions.
The primary descriptions of these interactions include greeting the customer, accurately entering orders, offering substitutions and solutions, cross-selling and upselling, handling customer inquiries, and updating customer profiles in the customer relationship management system.
We are seeking positive, outgoing individuals who are eager to build a career in a fast-paced and exciting environment.
Key Responsibilities:
Support and provide superior service via phone, email, web, chat, and fax.
Seek to capture customer information and record it into the customer relationship management system.
Proficient in order entry skills, recording customer information, and placing orders for our customer base.
Offer suggestions and solutions for out-of-stock items as well as cross-sell and upsell.
May provide technical assistance to the customers or route the call to the appropriate department.
Verify customer account, nature of account, buyer, location, method of shipment, and product ordered.
Provide solutions and can solve problems on demand.
Participate in required Stuller-sponsored trainings.
An extensive training course will provide on-the-job training. Successful completion of this training is required.
Qualifications:
Basic Qualifications:
Must be able to speak Spanish fluently.
Ability to work independently and within a team environment.
Excellent written, listening, and verbal communication skills.
Ability to make decisions, communicate effectively utilizing telephone, email, or in one conversation.
Ability to effectively manage customer interactions by demonstrating active listening, empathy, patience, and instilling the belief that customers are the most important matter at hand.
Ability to catch on quickly and retain information for order processing and customer fulfillment.
Computer keyboarding, navigation of web-based applications, and basic math skills.
Must be able to follow instructions, both verbal and written, in English.
Must be able to maintain composure and handle high-stress situations
Ability to work independently, across multiple projects in a fast-paced environment
Self-motivated and action-oriented
Integrity in business practices and when working with others
