Customer Service Representative

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Customer Service Representative

@ Noble Plastics

Job Description: 

Noble Plastics is looking for a full-time Customer Service Representative with previous sales experience to join our sales team. We are looking for a candidate with strong organizational and communication skills who enjoys interacting with customers and collaborating with the sales team on activities that contribute to meeting company sales goals.

Essential Functions:

• Customer Relationship Management
• Develop meaningful relationships with customers to encourage trust and loyalty.
• Manage customers’ communications.  
• Regularly assess customer satisfaction to maximize business retention and development.
• Identify customer needs as they arise.
• Manage customer complaints, issues, and support tickets.
• Communicate scheduling and production updates with customers.
• Manage the transition of projects (from the sales team) to the service delivery team once purchase orders are received.
• Deals Management
• Effectively track sales activities using CRM.
• Identify opportunities with existing customers.
• Professional Development
• Continually strive to improve professional skills.
• Collaborate with management to identify a meaningful professional development track, and work toward achieving those goals.

Salary Range: $50,000-$65,000

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Qualifications:

• Proven sales experience, with 3–5 years of experience working with CRM and ERP systems.
• Charismatic and outgoing.
• Good time management.
• Critical thinking and problem-solving ability.
• Excellent interpersonal skills, strong verbal and written communication skills.
• Proficient in Microsoft Office business applications, with advanced computer skills and working knowledge of CRM/ERP software and systems.
• Ability to manage multiple projects and tasks simultaneously.
• Prioritize and organize work to meet agreed upon deadlines.
• Possess good judgment and attention to detail.
• Energetic and positive attitude.

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How to Apply:

Apply online at https://nobleplastics.com/careers/ 

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