BackCPAP Compliance Specialist
@ VieMed
Essential Duties and Responsibilities:
- Maintain knowledge of and ensure compliance with company policies and procedures; stay current medical billing practices, eligibility and insurance requirements, documentation requirements.
- Provide education to patients and caregivers on proper use, care, cleaning, and safety of equipment; ensure patient education emphasizes compliance; install and set-up apps on mobile devices or online; train the end-user on how to use those applications; set-up of modems for devices and ensure proper referral source is assigned.
- Efficiently communicate and coordinate with Respiratory Therapist staff as professional clinical services are required for patient services, troubleshooting, or other situations.
- Ensure that all orders are processed in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included and ready for billing upon delivery (or as allowed by authoritative and governing guidelines).
- Handle phone calls in a timely and professional manner; respond to inquiries and calls with proper prioritization and within reasonable timeframe; ensure that interactions are documented in the patient account within the software.
- Facilitate collection of patient balances for new and existing accounts; manage payment plans and recurring payments in order to produce desirable collection results for the branch.
- Contribute, both individually and as a team, to the achievement of operational, financial, and cultural performance goals for assigned branch location(s); be an advocate of management and a positive presence in the branch.
- Maintain a high level of service satisfaction with patients and referral sources; maintain strong working relationships with branch staff and other employees.
- Ensure physical control and proper care of company assets; account for movement of physical assets within the software in a timely fashion; provide routine reconciliation of activities and assets, such as manifest reconciliations.
- Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene
- Responsible to perform other duties as assigned by management.
Qualifications:
Minimum Qualifications:
- High school diploma or equivalent.
- Customer service experience preferred.
- Position requires acceptable drug screen and background investigation
Preferred Knowledge, Skills and Abilities:
- Relevant healthcare or medical billing experience preferred.
- Knowledgeable of respiratory products and diagnoses, medical billing practices, eligibility and insurance requirements, and billing reimbursement.
- Commitment to service excellence and superior performance.
- Solid verbal and written skills.
- Proper phone and email etiquette.
- Manage time effectively.
- Able to multi-task and complete all assigned tasks at quality levels and within deadlines.
- Organized and structured in carrying out responsibilities.
- Professionally postured in both behavior and physical appearance.
- Strong interpersonal and communication skills; respectful and polite in all interactions..
- Efficient use of technology and software.
How to Apply:
Apply online at https://www.viemed.com/corporate-careers/.
Visit Site to Apply
Location: Lafayette, LA
Date Posted: June 13, 2024
Application Deadline: September 16, 2024
Job Type: Full-time