CPAP Compliance Specialist


CPAP Compliance Specialist

@ VieMed

Essential Duties and Responsibilities:

  • Maintain knowledge of and ensure compliance with company policies and procedures; stay current medical billing practices, eligibility and insurance requirements, documentation requirements.
  • Provide education to patients and caregivers on proper use, care, cleaning, and safety of equipment; ensure patient education emphasizes compliance; install and set-up apps on mobile devices or online; train the end-user on how to use those applications; set-up of modems for devices and ensure proper referral source is assigned.
  • Efficiently communicate and coordinate with Respiratory Therapist staff as professional clinical services are required for patient services, troubleshooting, or other situations.
  • Ensure that all orders are processed in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included and ready for billing upon delivery (or as allowed by authoritative and governing guidelines).
  • Handle phone calls in a timely and professional manner; respond to inquiries and calls with proper prioritization and within reasonable timeframe; ensure that interactions are documented in the patient account within the software.
  • Facilitate collection of patient balances for new and existing accounts; manage payment plans and recurring payments in order to produce desirable collection results for the branch.
  • Contribute, both individually and as a team, to the achievement of operational, financial, and cultural performance goals for assigned branch location(s); be an advocate of management and a positive presence in the branch.
  • Maintain a high level of service satisfaction with patients and referral sources; maintain strong working relationships with branch staff and other employees.
  • Ensure physical control and proper care of company assets; account for movement of physical assets within the software in a timely fashion; provide routine reconciliation of activities and assets, such as manifest reconciliations.
  • Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene
  • Responsible to perform other duties as assigned by management.


Minimum Qualifications:

  • High school diploma or equivalent.
  • Customer service experience preferred.
  • Position requires acceptable drug screen and background investigation

Preferred Knowledge, Skills and Abilities:

  • Relevant healthcare or medical billing experience preferred.
  • Knowledgeable of respiratory products and diagnoses, medical billing practices, eligibility and insurance requirements, and billing reimbursement.
  • Commitment to service excellence and superior performance.
  • Solid verbal and written skills.
  • Proper phone and email etiquette.
  • Manage time effectively.
  • Able to multi-task and complete all assigned tasks at quality levels and within deadlines.
  • Organized and structured in carrying out responsibilities.
  • Professionally postured in both behavior and physical appearance.
  • Strong interpersonal and communication skills; respectful and polite in all interactions..
  • Efficient use of technology and software.

How to Apply:

Apply online at

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Location: Lafayette, LA
Date Posted: June 13, 2024
Application Deadline: July 15, 2024
Job Type: Full-time