Returns Mail & Credit Processor


Returns Mail & Credit Processor

@ Stuller


  • Stuller, Inc. is the largest jewelry manufacturing and distribution facility in the United States and an industry leader in the domestic and international jewelry sectors.
  •  In the role of a Returns Mail & Credit Processor, your main responsibility is to receive and sort incoming packages at the dock.
  • You will prepare these packages for credit processing, ensuring accurate verification for those needing special attention.
  • Additionally, you'll enter incoming mail into our tracking system and handle the processing of returned merchandise for credit or refund.
  • Should the need arise, you'll also reach out to customers regarding any issues with their returns. 

Key Responsibilities: 

  • Receive and sort all incoming packages on the dock. 
  • Enter incoming mail and assist with in-house mail deliveries as needed. 
  • Scan barcodes on product labels and sort items into designated bins. 
  • Maintain accuracy in sorting and processing tasks. 
  • Order departmental supplies and prepare packages for credit processing. 
  • Sort, scan, and open returned merchandise, verifying packages requiring special attention. 
  • Communicate with customers regarding returns and handle specific department errors. 
  • Process customer returns for credit, refund, repair, or exchange.


Minimum Qualifications: 

  • High school diploma or equivalent. 
  • Ability to stand for 5 to 8 hours and lift 10 - 25 lbs. regularly. 
  • Basic reading and math skills. 
  • Capability to work at a fast pace and within a team environment. 
  • Excellent English communication skills (written, verbal, and listening). 
  • Effective decision-making abilities and composure in high-stress situations. 
  • Experience using a pallet jack is beneficial. 

Preferred Qualifications: 

  • Strong organizational skills. 
  • Previous experience in a similar role or industry. 
  • Familiarity with scanning and sorting technology. 
  • Proficiency in using email, telephone, and face-to-face communication effectively. 

How to Apply:

Apply online at 

Visit Site to Apply

Location: Lafayette, LA
Date Posted: May 07, 2024
Application Deadline: August 12, 2024
Job Type: Full-time