Residential Broadband Technician

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Residential Broadband Technician

@ Cox Communications, Inc.

What You’ll Do:

• You’ll turn frown into smiles as you show up to install or repair our residential products and services. 
• You’ll work fast and efficiently without sacrificing quality. This is what you love to do, and you do it very well! Here’s a peek at your responsibilities: 
• Installing, disconnecting and troubleshooting video, high-speed internet, telephony and automation services. 
• Driving a company vehicle between office or home, warehouse and work sites in a safe and courteous manner and in accordance with all laws and company policies. 
• Monitoring Cox’s current work enablement system throughout the day for information regarding changes to work schedule and for information about current work assignments. 
• Communicating with the CommCenter for onsite support and/or routing assistance. 
• Interacting with customers and educating them regarding services and products. 
• Working under supervision and consulting with supervisors and other technicians for advice and assistance as needed. 
• Ensuring that the quality of services meets or exceeds industry and company performance standards. 
• Participating in team meetings as scheduled and attending job-related training. 
• Working with alarms, low voltage electricity and color-coded wires. 
• Maintaining accurate and high-quality recordkeeping of transactions. 

Who You Are:

• You are all about connecting our customers to a world of possibilities and wonders.
• You have a broad skillset and strive for excellence in everything you do.

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Qualifications:

Minimum:

• High School diploma/GED with generally less than 2 years of experience in a related field; post-high school education a plus 
• 18 years of age 
• Valid state driver’s license and a good driving record 
• Candidate must meet physical requirements and/or limitations for equipment and uniform use (for example, ladder weight limitations – reference Physical Requirements section above) and be able to differentiate technical devices and equipment in the field (including those which are color-coded). 
• Certifications and licenses, as required by state and municipal laws 
• Successfully meet (and maintain) background check requirements including additional requirements (if any) for specialized projects/services 
• One year of work experience in a comparable field (e.g. related hands-on trade role) 
• Minimum of one year of direct customer service experience 
• PC and Windows software skills 
• Stable work history 
• Able to work required shifts and overtime (if necessary) 
• Travel as business needs dictate 

Preferred:

• 5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment. 
• Spanish proficiency desirable in some locations

Physical Requirements:

• Ability to carry and use tools and equipment
• Adequate ability to distinguish different colors of wire
• Ability to frequently bend, stoop, and crawl
• The physical limitation of ladder and associated fall protection equipment provided is:
• 1AA ladder – 375 pounds (inclusive of body weight, tools, equipment, PPE, etc.) Tools and equipment weigh approximately 50 pounds
• The physical limitations of applicable equipment (such as aerial lift/buck truck boom, ladder, fall protection harness) includes body weight capacities of approximately 325 pounds.
• Get in and out of a van to retrieve various items. Step heights are 19”
• Lift 500’ rolls of RG 11 Messenger Cable weighing 40 lbs. These rolls are lifted from a height of 12” and placed up to a height of 36”.
• Raise and lower a ladder roof rack requiring 40 pounds of force with hand heights at 55” – 60”.
• Compress fittings onto coaxial cables with a crimping tool requiring 19 pounds of force with one hand.
• Ascend and descend a ladder while wearing a tool belt that weighs 10 lbs.
• Lift and carry a 63 lb., 28’ extension ladder
• Lift 1000’ rolls of Tri-Shield weighing 28 lbs. These rolls are lifted from a height of 12” and placed up to a height of 47”.
• Lift miscellaneous tools and products within the warehouse and van racks.
• These items weigh up to 10 lbs. and are lifted from the floor and up to a height of 72”.
• A physical exam to verify the physical requirements above as well as others not listed may be required
• Ability to climb ladders and/or utility poles and work in high places
• Ability to work in small places (such as crawl spaces and attics)
• Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations.

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How to Apply:

Apply online at https://jobs.cox.com. 

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