BackResidential Broadband Technician
@ Cox Communications, Inc.
What You’ll Do:
- You’ll turn frown into smiles as you show up to install or repair our residential products and services.
- You’ll work fast and efficiently without sacrificing quality. This is what you love to do, and you do it very well! Here’s a peek at your responsibilities:
- Installing, disconnecting and troubleshooting video, high-speed internet, telephony and automation services.
- Driving a company vehicle between office or home, warehouse and work sites in a safe and courteous manner and in accordance with all laws and company policies.
- Monitoring Cox’s current work enablement system throughout the day for information regarding changes to work schedule and for information about current work assignments.
- Communicating with the CommCenter for onsite support and/or routing assistance.
- Interacting with customers and educating them regarding services and products.
- Working under supervision and consulting with supervisors and other technicians for advice and assistance as needed.
- Ensuring that the quality of services meets or exceeds industry and company performance standards.
- Participating in team meetings as scheduled and attending job-related training.
- Working with alarms, low voltage electricity and color-coded wires.
- Maintaining accurate and high-quality recordkeeping of transactions.
Who You Are:
- You are all about connecting our customers to a world of possibilities and wonders.
- You have a broad skillset and strive for excellence in everything you do.
Qualifications:
Minimum:
- High School diploma/GED with generally less than 2 years of experience in a related field; post-high school education a plus
- 18 years of age
- Valid state driver’s license and a good driving record
- Candidate must meet physical requirements and/or limitations for equipment and uniform use (for example, ladder weight limitations – reference Physical Requirements section above) and be able to differentiate technical devices and equipment in the field (including those which are color-coded).
- Certifications and licenses, as required by state and municipal laws
- Successfully meet (and maintain) background check requirements including additional requirements (if any) for specialized projects/services
- One year of work experience in a comparable field (e.g. related hands-on trade role)
- Minimum of one year of direct customer service experience
- PC and Windows software skills
- Stable work history
- Able to work required shifts and overtime (if necessary)
- Travel as business needs dictate
Preferred:
- 5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment.
- Spanish proficiency desirable in some locations
Physical Requirements:
- Ability to carry and use tools and equipment
- Adequate ability to distinguish different colors of wire
- Ability to frequently bend, stoop, and crawl
- The physical limitation of ladder and associated fall protection equipment provided is:
- 1AA ladder – 375 pounds (inclusive of body weight, tools, equipment, PPE, etc.) Tools and equipment weigh approximately 50 pounds
- The physical limitations of applicable equipment (such as aerial lift/buck truck boom, ladder, fall protection harness) includes body weight capacities of approximately 325 pounds.
- Get in and out of a van to retrieve various items. Step heights are 19”
- Lift 500’ rolls of RG 11 Messenger Cable weighing 40 lbs. These rolls are lifted from a height of 12” and placed up to a height of 36”.
- Raise and lower a ladder roof rack requiring 40 pounds of force with hand heights at 55” – 60”.
- Compress fittings onto coaxial cables with a crimping tool requiring 19 pounds of force with one hand.
- Ascend and descend a ladder while wearing a tool belt that weighs 10 lbs.
- Lift and carry a 63 lb., 28’ extension ladder
- Lift 1000’ rolls of Tri-Shield weighing 28 lbs. These rolls are lifted from a height of 12” and placed up to a height of 47”.
- Lift miscellaneous tools and products within the warehouse and van racks.
- These items weigh up to 10 lbs. and are lifted from the floor and up to a height of 72”.
- A physical exam to verify the physical requirements above as well as others not listed may be required
- Ability to climb ladders and/or utility poles and work in high places
- Ability to work in small places (such as crawl spaces and attics)
- Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations.
How to Apply:
Apply online at https://jobs.cox.com.
Visit Site to Apply
Location: Lafayette, LA
Date Posted: August 28, 2024
Application Deadline: September 30, 2024
Job Type: Full-time