BackIT Support Technician
@ VieMed
Essential Duties and Responsibilities:
- Review open trouble tickets, gather additional information, update tickets with current information, and resolve.
- Research and solve unfamiliar technical issues and produce documentation based upon problem resolution to be added to the knowledge base
- Install end user hardware and PC software
- Setup and on-board new users in Azure AD/Microsoft 365.
- Stay current with knowledge of related technologies, designs, methods, and trends
- Participate in on-call schedule and provides after-hours support as needed
- Other responsibilities and projects as assigned
Qualifications:
Preferred Knowledge, Skills, and Qualifications:
- High school diploma or equivalent
- Foundation in software, hardware, and network processes and support
- Experience supporting various OS including Windows 10, 11, and Mac OS
- Outstanding interpersonal skills with a focus on helping others
- Computer Skills - Diagnoses and fixes computer hardware and driver-related problems (ex: malfunctioning hard drives, network cards, power supplies, and video cards and other subsystems/components).
- Entry level IT certifications or equivalent experience preferred.
Access to Protected Health Information (PHI):
- This position will require the employee to handle Protected Health Information (PHI) for duties related to document and report preparation.
- Policies and procedures will be strictly adhered to make sure PHI is protected as required by the HIPAA Privacy Rule.
Working Conditions:
- This position will be in an office environment and field based.
How to Apply:
Apply online at https://www.viemed.com/company-information/#careers
Visit Site to Apply
Location: Lafayette, LA
Date Posted: July 23, 2024
Application Deadline: August 22, 2024
Job Type: Full-time