Intake Account Representative


Intake Account Representative

@ VieMed

Essential Duties and Responsibilities:

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this
  • Retrieves incoming referral(s) from portals.
  • Reviews medical records from referral(s) to determine if medical necessity has been met.
  • Communicates to sales team &/or referral source(s), if the referral is acceptable or what is missing to complete referral(s)
  • Interacts professionally with physicians, patients, patient’s family, and co-workers.
  • Schedules set ups, as called into VieMed, by physicians or physician’s office staff, per policy and procedure.
  • Documents in the computer system the status of the referral
  • Assist to complete all open referrals
  • Check network status
  • Sends weekly updates to sales team on missing referrals
  • Reports all concerns or issues directly to Intake Manager or Intake Supervisor
  • Other responsibilities and projects as assigned



  • High School Diploma or equivalent
  • One (1) to two (2) years working for a Durable Medical Equipment company or relevant medical office experience preferred.
  • Basic understanding of medical insurance benefits
  • Skill in establishing and maintaining effective working relationships with other employees, patients, organizations, and the public.
  • Effectively communicate with physicians, patients, insurers, colleagues, and staff
  • Able to read and understand medical documentation effectively.
  • Knowledge and understanding of same and similar DME equipment.
  • Knowledge and understanding of In-network vs Out of Network, PPO, HMO
  • Thorough understanding and maintaining of medical insurance company’s regulations and requirements including but not limited to Medicare and Medicaid.
  • Working knowledge of CPT, HCPCS & ICD10 codes, HCFA 1500, UB04 claim forms, HIPAA, billing and insurance regulations, medical terminology, and insurance benefits.
  • Learns and maintains knowledge of current patient database & billing system.
  • Up to date with health information technologies and applications
  • Answers telephone in a polite and professional manner. Communicates information to appropriate personnel and management in a timely manner.
  • Establishes and maintains effective communication and good working relationships with co-workers, patients, organizations, and the public.
  • Proficient in Microsoft Office, including Outlook, Word, and Excel
  • Utilizes initiative, strives to maintain steady level of productivity and is self-motivated.
  • Work week is Monday through Friday and candidates will work an agreed-upon shift (current shifts include 7am-4pm, 8am-5pm, 9am-6pm of 10am-7pm)
  • Possible weekend work or overtime, to include working an on-call rotation schedule.

Access to Protected Health Information (PHI):

  • This position will require the employee to handle Protected Health Information (PHI) for duties related to document and report preparation.
  • Policies and procedures will be strictly adhered to make sure PHI is protected as required by the HIPAA Privacy Rule.


Working Conditions

  • This position will work in an office environment.


How to Apply:

Apply online at

Visit Site to Apply

Location: Lafayette, LA
Date Posted: May 29, 2024
Application Deadline: July 29, 2024
Job Type: Full-time