Stuller, Inc. is the largest jewelry manufacturing and distribution facility in the United States and an industry leader in the domestic and international jewelry sectors.
The position of Customer Care Trainee is responsible for providing exceptional experience to jewelry professionals via phone and email under the leadership of the Customer Care Management Team.
Key Responsibilities:
Support customers via phone and email.
Record customer information in our CRM system.
Process orders with proficiency and accuracy.
Offer creative solutions for out-of-stock items and recommend upsell/cross-sell opportunities.
Provide technical assistance or route complex issues to the appropriate department.
Provide the best resolution independently by utilizing all available tools.
Follow your scheduled time to be available for our customers.
Strive to Learn and Develop your skills by completing all required training.
Qualifications:
Minimum Qualifications:
Possess excellent communication skills (written, verbal, and listening)
Can manage customer interactions effectively with empathy, patience, and active listening.
Is a quick learner who can retain new information in a changing environment.
Has computer proficiency in keyboarding, web applications, and basic math.
Can follow instructions (verbal and written) in English.
1-2 years of experience working directly with customers either in person or over the phone.
Preferred Qualifications:
High School Equivalent Education.
Previous experience working in a contact center environment.
A “big picture” mindset to find the best resolutions.
The ability to prioritize tasks and collaborate effectively with peers and leaders.
