Customer Care Trainee


Customer Care Trainee

@ Stuller


  • Stuller, Inc. is the largest jewelry manufacturing and distribution facility in the United States and an industry leader in the domestic and international jewelry sectors.
  • The position of Customer Care Trainee is responsible for providing exceptional experience to jewelry professionals via phone and email under the leadership of the Customer Care Management Team. 

Key Responsibilities: 

  • Support customers via phone and email.
  • Record customer information in our CRM system.
  • Process orders with proficiency and accuracy.
  • Offer creative solutions for out-of-stock items and recommend upsell/cross-sell opportunities.
  • Provide technical assistance or route complex issues to the appropriate department.
  • Provide the best resolution independently by utilizing all available tools.
  • Follow your scheduled time to be available for our customers.
  • Strive to Learn and Develop your skills by completing all required training.


Minimum Qualifications: 

  • Possess excellent communication skills (written, verbal, and listening)
  • Can manage customer interactions effectively with empathy, patience, and active listening.
  • Is a quick learner who can retain new information in a changing environment.
  • Has computer proficiency in keyboarding, web applications, and basic math.
  • Can follow instructions (verbal and written) in English.
  • 1-2 years of experience working directly with customers either in person or over the phone.

Preferred Qualifications: 

  • High School Equivalent Education.
  • Previous experience working in a contact center environment.
  • A “big picture” mindset to find the best resolutions.
  • The ability to prioritize tasks and collaborate effectively with peers and leaders.

How to Apply:

Apply online at 

Visit Site to Apply

Location: Lafayette, LA
Date Posted: June 03, 2024
Application Deadline: August 08, 2024
Job Type: Full-time