CALLS PLUS offers clients across the nation customizable communications services such as school safety hotlines, case intake and counseling, crisis and suicide intervention, child abuse reporting, medical answering services, information & referral services, maintenance technician dispatch and more.
CALLS PLUS invests heavily in employee training, spending approximately four weeks instruction on company goals, systems, and an initial basic set of client accounts.
Qualifications:
Work Experience Requirements:
Ability to answer calls in Spanish and document information electronically in English
Ability to work 8 hour shifts
Ability to sit and utilize a computer for extended periods
Available to work nights, weekends and holidays
Professional communication skills (written and verbal)
Great multi-tasking skills (Agents speak to callers, document accurately and reference information simultaneously)
Active listening and critical thinking skills
Ability to ask probing questions if necessary to identify what the caller need and provide a solution
Ability to quickly build a rapport with callers
Ability to de-escalate difficult/ irate callers
Detail-oriented
Be passionate about helping others
Minimum of 2 years experience in customer service
Qualifications
Experience in the healthcare and/or housing industry