Bilingual Contact Center Staff


Bilingual Contact Center Staff

@ Calls Plus

Job Requirements:

  • CALLS PLUS offers clients across the nation customizable communications services such as school safety hotlines, case intake and counseling, crisis and suicide intervention, child abuse reporting, medical answering services, information & referral services, maintenance technician dispatch and more.
  • CALLS PLUS invests heavily in employee training, spending approximately four weeks instruction on company goals, systems, and an initial basic set of client accounts.


Work Experience Requirements:

  • Ability to answer calls in Spanish and document information electronically in English
  • Ability to work 8 hour shifts
  • Ability to sit and utilize a computer for extended periods
  • Available to work nights, weekends and holidays
  • Professional communication skills (written and verbal)
  • Great multi-tasking skills (Agents speak to callers, document accurately and reference information simultaneously)
  • Active listening and critical thinking skills
  • Ability to ask probing questions if necessary to identify what the caller need and provide a solution
  • Ability to quickly build a rapport with callers
  • Ability to de-escalate difficult/ irate callers
  • Detail-oriented
  • Be passionate about helping others
  • Minimum of 2 years experience in customer service 


  • Experience in the healthcare and/or housing industry
  • Must be able to pass a background check
  • References required

How to Apply:

Apply online at 

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Location: Lafayette, LA
Date Posted: May 06, 2024
Application Deadline: August 08, 2024
Job Type: Full-time