Application Support Specialist

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Application Support Specialist

@ VieMed

Essential Duties and Responsibilities:

• Serve as the first point of contact for support requests related to all enterprise SaaS solutions.
• Employ strong troubleshooting and analytical skills to diagnose and resolve application issues.
• Work closely with the technology team to deploy, test, and update applications.
• Document known issues and escalate them as needed; update customer-facing documentation.
• Provide IT Help Desk support, offering solutions to both common and complex issues.
• Offer extended coverage and participate in an on-call schedule for after-hours support as required by business needs.
• Communicate with internal customers via phone to diagnose and effectively resolve issues.
• Stay current with knowledge of related technologies, designs, methods, and trends.

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Qualifications:

Minimum Qualifications:

• Bachelor’s degree in computer science or equivalent experience.
• 3 years’ experience in Software support.
• Strong troubleshooting, analytical, and IT Help Desk experience.
• Healthcare Software knowledge, CRM systems, and strong workflow design knowledge is required for this position.
• Self-motivated with excellent communication skills.
• Ability to work full-time with flexibility for extended coverage and after-hours support as business needs require.

 

Preferred Knowledge, Skills and Abilities:

• Outstanding interpersonal skills with a focus on helping others.
• Experience supporting end-users and IT department team members.

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How to Apply:

Apply online at https://www.viemed.com/corporate-careers/. 

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