Account Manager

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Account Manager

@ Tides Medical

Purpose of Position:

• Under the leadership of the Customer Service Manager, the Account Manager will be responsible for engaging with and supporting Tides Medical Customers and Sales Agents.
• They will manage relationships with these stakeholders and drive strategic initiatives within those accounts.
• The Account Manager will serve as the primary point of contact for Customers and Sales Agents with a stated mission of providing over-the-top service.
• They will coordinate efforts with other team members as well as other departments within Tides Medical to answer questions, respond to requests, and resolve issues presented to them by Customers and Sales Agents.

Essential Functions of the Areas of Responsibility:

• Perform the following in accordance with AATB, FDA, and Tides Medical stated policies and procedures while upholding Tides Medical’s mission and corporate values.
• Respond to customer/sales agent requests
• Identify solutions to customer/sales agent issues, collaborating when required
• Monitor and manage consignment inventory at customer accounts, including exercising discretion to pull back inventory when levels are too high or there is a lack of turnover
• Identify trends and opportunities to support Tides Medical initiatives with their accounts
• Conduct semi-annual consignment inventory audits
• Support onboarding and training of new customers and sales agents 
• Manage Accounts Receivable for assigned territory, to include determining when shipping hold and demand letters are necessary 
• Participate in management and sales leadership calls to discuss account trends and opportunities
• Collaborate with Field Reimbursement to triage identified reimbursement issues
• Ensure customer agreements are up to date and documented in the CRM at all times

Expectations:

• Work well with others and not create undue office stress or conflicts
• Be a practical problem solver and work independently
• Be truthful in all aspects of conduct and communications
• Be respectful of other employees and not engage in speech or conduct that is discriminatory
• Uphold confidentiality of employee records, donor records, and proprietary corporate information

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Qualifications:

Key Qualifications, Requirements, and Attributes:

• Experience in an administrative, customer service, or sales operations position
• Bachelor’s degree or applicable work experience
• Strong interpersonal and organizational skills
• Excellent attention to detail
• Strong customer service mentality
• Demonstrated history of working cooperatively in a team environment
• Outstanding written and verbal communication skills
• Experience using Microsoft Office products is preferred
• Experience using CRM or internet-based inventory tracking systems is preferred
• Availability to work full-time (5 days/ 40 hours)

Physical, Mental, Environmental Demands:

• Up to 8 hours of sitting, walking, using a computer, etc.
• Must be able to lift to 25 pounds
• Must be able to hear and speak on the phone
• Must be able to perform job duties in a fast-paced work environment

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How to Apply:

Apply online at https://www.tidesmedical.com/careers/. 

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