Technical Support Associate

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Technical Support Associate

@ Waitr

Job Summary:

  • Technical Support Associates are the clandestine operators keeping Waitr’s devices, software, and people fully operational.
  • They are responsible for ensuring that our Waitr employees are integrated into our operations efficiently and effectively.
  • They are focused on keeping our Waitr employees well-informed and operating smoothly: they are mentors, advisors, and administrators that keep our employees on track.
  • Our TSA’s are dedicated to keeping our restaurant partners and Waitr employees working at high efficiency.
  • As a Waitr TSA, you will build and maintain lasting relationships with our greatest asset, Waitr’s employees.
  • Being a Waitr TSA requires attention to detail, exceptional communication skills, and a sense of humor.
  • We are looking for reliable, motivated people with problem solving and interpersonal skills who can work varied hours.


Essential Functions

  • Track company assets such as computers, iPads, phones through Meraki SM.
  • Supports and tracks hardware and software within the company.
  • Tier 2 support for Engineering; bug triage, documenting and reporting. 
  • Technical Support for corporate employees. Tracking, resolving, and closeIT help desk tickets. 
  • Provides direct support for city teams in relation to Restaurant tech and equipment issues.
  • Manage and support in official Waitr communication channels.
  • Assist different Waitr departments to ensure best practices are being followed.
  • Perform software investigations and testing.


Qualifications:

Requirements

  • Internal knowledge of  Waitr and/or Bite Squad proprietary software.
  • Two-year Associate/Technical Degree in Information Technology, a related field, or equivalent. 
  • One to three years of related tech support, IT helpdesk and /or IT Professional experience. Equivalent military technical training is considered. 
  • Basic programming & development skills are a plus.
  • Cisco Meraki System Manager, Apple iOS, Apple OSX, Slack, related Apple, Excel, Google Suite, Meraki certificates are a plus.


Work Environment

  • Waitr IT is open from 7 or 8am - 9pm CST, seven days a week.
  • This position works various shifts and days during the week to cover the IT schedule.
  • This is a work from home position that needs an environment where complete focus can be achieved when on the clock.


Core Competencies

  • Nimble: You move fast and accurately in a dynamic environment.
  • Logistical: Proactively seeks and finds ways to provide the highest standards of efficiency.
  • Innovator: Generates and recognizes creative solutions in varying work situations.
  • Team Player: Collaboration and strong communication skills.
  • Effective Communicator: Demonstrates open, honest and respectful written and verbal communication.
  • Results-Oriented: Productively focuses time and resources on activities to produce quality results.
  • Forward-Thinking: Problem solver, do whatever it takes attitude.
  • Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems.
  • Ethical: Maintains and promotes individual and organization integrity and values in the conduct of all activities. 


How to Apply:

Apply online at https://waitrapp.com/careers

Visit Site to Apply

Location: Lafayette, LA
Date Posted: June 20, 2022
Application Deadline: July 21, 2022
Job Type: Full-time