Systems Support Specialist

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Systems Support Specialist

@ LHC Group

  • Maintains a working knowledge and expertise of LHC’s enterprise applications, Home Care Home Base, Aprima, HCS,

    Therabill, Web PT, Zirmed, and Esolutions

  • Coordinates with Revenue Cycle Field Liaison to ensure all retro payor change issues are resolved timely to ensure clean claim

    submission through fiscal intermediaries and third party clearing house

  • Assist Manager with triage of helpdesk tickets and responds to all position related HELP Desk tickets in a timely (within 24

    hours) and accurate manner maintaining customer satisfaction

  • Reports issues to vendor via vendor Help Desk to resolve issues that cannot be resolved by LHC Revenue Cycle Systems

    Support, and works with vendor on resolution of issues

  • Attends weekly Conference calls with vendor to review issues list and payor requirements/enhancements

  • Identifies issues needing immediate attention that would hinder operations of LHC’s claims submission. Communicates

    those issues to Revenue Cycle Systems Manager immediately

  • Participates as requested in maintaining accurate payor files for all commercial and governmental payors to ensure clean claim

    submission through fiscal Intermediaries and third party clearing houses, including electronic claims submission testing

  • Daily maintenance, updating, tracking, an auditing of charge master requests via Shared Folder for auditing purposes

  • Shares responsibility with Support Technician for Revenue Cycle's legacy system, specifically Home Care Home Base. This

    includes Website access, database maintenance etc

  • Participates as requested with implementations of new providers, products and tools within the Revenue Cycle Department

  • Participates as requested in special projects assigned to the Systems Support Team

  • Prepares statistical and other reports as requested. Forwards to management as directed

  • Maintains strict confidentiality in working with pre-close acquisition information

  • Resolves all customer requests, inquiries, and concerns in an expedient and respectful manner

  • Problem solves independently before referring issues to the Manager for resolution

  • Complies with Department best practices

  • Performs similar, comparable, or related duties as may be required or assigned


Qualifications:

  • Bachelor's Degree in business or related field or equivalent experience preferred

  • Proficiency with various PC based software programs, i.e., Excel, MS Word, etc.

  • Excellent IT/database skills.

  • Detail oriented. Ability to data enter and/or transfer information accurately.

  • Excellent verbal and written communication skills.

  • Ability to work effectively in a fast paced, high volume environment.

  • Excellent customer service skills with the ability to maintain successful and ongoing client/vendor relations.

  • 1 year of prior relevant Help Desk, clearinghouse, and database maintenance experience.


How to Apply:

Apply online at https://careers.lhcgroup.com/careers-home/



Visit Site to Apply

Location: Lafayette, LA
Date Posted: August 31, 2021
Application Deadline: September 30, 2021