Responsible for maintaining existing corporate IT resources on various platforms.
Ensures and maintains system availability.
Implements changes utilizing a defined change management process.
Configures and oversees enterprise platform operating systems.
Assist in the administrator of on-premise servers and network hardware.
Designs and coordinates the installation of systems in a business-critical environment.
Critical infrastructure monitoring including network and phone systems.
Administrate the FreshService ticketing platform
Assist in the administration of payer portals.
Develops and writes systems and applications documentation.
Supports hardware upgrade requirements based on software requirements.
Assists in the coordination of various teams for testing, evaluating, design and implementation of technology as needed by the business.
Ensure the security of Viemed systems and data through diligent adherence to Company policies and procedures, and collaboration with the Security Director.
Understand, follow, and enforce the system/security controls to ensure HIPAA compliance and to meet regulatory requirements
Assist with Tier 1-3 problem resolutions.
Research and solve unfamiliar technical issues and produce documentation based upon problem resolution to be added to the knowledge base.
Perform approved HW/SW maintenance on devices.
Support end-users in addition to IT department team members.
Evaluates the existing systems and provides the technical direction to IT support staff.
Stay current with knowledge of related technologies, designs, methods, and trends
Administrate Azure/365 Cloud environment.
Deals with work process, optimization methods, and risk management tools in the given projects according to the requirements of the stakeholders.
Participate in on-call schedule and provides after-hours support as needed.
Minimum 4 years of experience in a progressive information systems environment installing, configuring, and maintaining server operating systems and managing storage area networks
At least three (3) years of system administration experience in Windows and MS Exchange environment and proficient in tasks such as shell scripting, analyzing log files, managing user accounts and groups, and setting up mail services
Minimum 2 years of experience working on switches, routers, security systems, and is comfortable with command line interface. CCENT/Network + or other industry relevant certifications preferred.
BS / BA in Computer Science or equivalent experience required.
Experience with installing and upgrading Operating systems (Microsoft, Linux, Mac) required
Experience with ITSM and ITAM a plus
Healthcare and home health industry experience desired
Must have strong customer service and communication skills
Effective ability to work both independently and within a team environment
Ability to prioritize and complete projects within deadlines
Motivated, self-starter with excellent problem-solving abilities
Demonstrated ability to meet regular time and attendance requirements