Strategic Operations Manager


Strategic Operations Manager


Your future duties and responsibilities:

  • Candidate will be the Strategic Management Lead for the Advantage Cloud and Hybrid Services organization which supports 25+ state and local government clients who have contracted for CGI’s ERP suite housed either in CGI’s or the client’s data center.
  • The candidate will report to the Operations Program Director of ACDCS.
  • The candidate will be required to work with various teams within Operations, Architecture and Delivery, in the US and India, internal- and external-ACDCS stakeholders, and state and local government clients.
  • Architecture design, installation, configuration of various proprietary, commercial, and open-source application software products within CGI’s managed services (IaaS/SaaS) model
  • Future technology solutioning
  • Operational process engineering in support of a hosting services organization
  • Delivery management for managed services provided to our clients
  • SLA governance.
  • Candidate will work with mid to senior technical resources throughout the organization, ensuring priorities are clearly defined, scheduled, and accomplished, including building and maintaining resource/task planning tools. Daily interaction with senior-level stakeholders fostering positive relationships and addressing escalations as needed.
  • ACDCS is a 24/7 SLA-bound, frequently audited delivery model and candidate is expected to perform at “meets” or “exceeds” levels within that context for all delivery.

Candidate must operate under the CGI corporate standard frameworks for client, member, and stakeholder satisfaction. Candidate will also be responsible for all aspects of CGI’s member management, such as performance reviews, coaching and training, or performance improvement actions as required, to ensure that corporate policies are followed.


Required qualifications to be successful in this role:

  • Applications managed operations and technical engineering management including scope and expectation setting as well as clear communication to stakeholders.
  • Minimum 5 years of experience using different tools for batch automation, continuous integration/continuous delivery, configuration management, application monitoring, application batch support and maintenance.
  • Bachelor’s degree.
  • Proven history of implementing change and process improvement.
  • Ability to review deployment and operational environments, i.e., execute initiatives to reduce failure, troubleshoot issues across the entire infrastructure stack, expand monitoring capabilities, and manage technical operations.
  • Effective cross-functional leadership skills: working with engineering and operational teams to ensure systems are secure, scalable, and reliable.
  • Experience managing senior technical resources.
  • Must be able to effectively manage multiple, often competing, priorities and clients within SLA contractual obligations.
  • Ability to ensure key senior technical resources are clearly tasked based on identified priorities balanced between new client design and steady state production support issues.
  • Excellent communication skills, high degree of responsiveness, and ability to work collaboratively with other team members in supporting multiple clients.
  • Team-oriented focus, knowledge sharing with a particular focus on growing junior members into more senior resources, professional in all situations (including high stress).
  • Ability to work in non-conventional environment with virtual team spanning time zones across the U.S. and in India.
  • Ideal candidate will be independent and self-motivated with the desire and work ethic to thrive and excel in this non-traditional work environment.


  • Experience with Office Suite including Project and Visio
  • Working functional knowledge of SharePoint
  • CGI Advantage Suite and/or Managed Advantage experience a strong plus.
  • Microsoft OneNote knowledge is a plus


  • Configuration Management
  • Delivery Support
  • Leadership
  • Microsoft Project
  • Microsoft Visio

How to Apply:

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Location: Lafayette, LA
Date Posted: May 09, 2022
Application Deadline: June 09, 2022
Job Type: Full-time