L3Harris is seeking a Sr Assoc in Field Support Engineering as it continues to develop and establish a foothold in the rapidly growing market space for Autonomous Surface Vessels (ASV).
Our ASVs are complex, cutting edge vehicles that are fitted with sophisticated software and electronic systems and their support will require a broad range of technical skills across a number of different disciplines.
Field Support Engineers support the initial testing and configuration, operation, and troubleshooting of our ASVs.
The position does entail an average of 30% travel.
Assist with commissioning, testing, operation, and maintenance of marine Autonomous Surface Vehicles (both on and off the water) of the electrical, mechanical, and software systems.
Must keep organized and detailed records, logs, issues, and checklists for a variety of operationally essential tasks
Must coordinate and communicate effectively with Software and Engineering teams to assist in commissioning and testing of various vehicles produced and any operation of the vehicles in the field/offshore.
Supporting the ongoing operation and maintenance of the vehicles when deployed at customer locations including investigation and diagnosis of any technical issues the vehicle and its control system may experience
Liaising directly with customers and their representatives when the vehicles are deployed in the field at customer locations
Working closely alongside members of the ASV Field Engineering team and the wider ASV team to ensure the continued efficient operation and refinement of our products by working with our clients to capture feedback and change requests etc.
Interfacing between the ASV Field Engineering team and Software/Engineering teams to aid in effective communication and provide feedback to the latter.
This role will require worldwide travel, potentially at short notice.
Available for travel and periods working offshore on a vessel or at customer facilities off-site
Bachelor's degree with minimum 2 years relevant experience in any of the following disciplines or comparable: Mechanical Engineering, Electrical Engineering, Computer Engineering, Software Engineering/Design, and Systems Engineering, or an Associate’s degree with minimum of 6 years’ relevant experience.
This position requires the ability to obtain a US Security Clearance for which the US Government requires US Citizenship.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). Applicants must be a U.S. Person as per 22 CFR 120.15 in order to satisfy export compliance requirements.
To be self-directed, organized, systematic, punctual, and goal oriented.
Understand and utilize effective troubleshooting techniques to resolve software, electrical, and mechanical system issues
Software, basic computer networking, and electrical experience preferably backed up with experience of supporting such equipment in the marine environment.
Experience in the set up and fault finding of electrical systems
General electrical knowledge including the ability to understand electrical diagrams, understanding of various components such as relays, actuators, and the ability to investigate and trace electrical issues.
The ability to quickly locate the cause of a problem from a set of symptoms and the ability to either resolve locally or liaise effectively with shore-based support teams to ensure such problems are dealt with quickly and efficiently.
To have strong organizational abilities, oral & written communications, and interpersonal skills.
Basic boat handling skills
Experience in the field of unmanned vehicles and/or robotics
Experience with marine electrical systems and sensors, including experience with NMEA2000 and NMEA0183 protocols
Basic networking knowledge, in particular layer 2 and layer 3 functions, including: understanding of subnets, VLAN configuration, routing functions, DHCP, and the ability to re-configure networks to meet changing demands.
Linux system experience in a headless environment, particularly in RHEL-based Linux distributions.
Experience in working with basic mechanical systems such as marine engines, electrical and hydraulic actuators
Experience working in an offshore environment
Experience with, and interest in, the marine environment (either through business or leisure activities)
Current Basic Offshore Safety Induction & Emergency Training (BOSIET) would also be an advantage but such training will be provided if necessary