Spanish/English Contact Center Specialist

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Spanish/English Contact Center Specialist

@ Calls Plus

Job Requirements

  • CALLS PLUS offers clients across the nation customizable communications services such as school safety hotlines, case intake and counseling, crisis and suicide intervention, child abuse reporting, medical answering services, information & referral services, maintenance technician dispatch and more.
  • With such a diverse range of communication services, CALLS PLUS needs a wide range of employees most of whom have college degrees or in-depth experience.
  • We are not your typical call center. CALLS PLUS specializes in helping government agencies nationwide go beyond standard customer service to solve real life problems.
  • We look for exceptional people, some with college degrees and others with front line experience in such areas as healthcare, social service case intake and counseling, housing/building maintenance, law enforcement, local, state or federal programs, or related fields.
  • Then, we train them to do their jobs consistently, with our high standards of excellence.
    • CALLS PLUS invests heavily in employee training, spending approximately four weeks instruction on company goals, systems, and an initial basic set of client accounts.
    • After an employee’s first 90 days he or she is evaluated and assigned to those client groups that are the best fit for their education, skills and backgrounds.


Qualifications:

Requirements: 

  • Ability to work 8 hour shifts (sit at computer for extended periods)
  • Available to work nights, weekends and holidays
  • Professional communication skills (written and verbal)
  • Great multi-tasking skills (Agents speak to callers, document accurately and reference information simultaneously)
  • Active listening and critical thinking skills
  • Ability to ask probing questions if necessary to identify what the caller need and provide a solution
  • Ability to quickly build a rapport with callers
  • Ability to de-escalate difficult/ irate callers
  • Detail-oriented
  • Must demonstrate time management and prioritization skills
  • Be passionate about helping others 


Qualifications

  • Must have 3+ years experience in the healthcare and/or housing industry & understand terminology
  • Must be able to pass a background check
  • References required
  • College degree a plus
  • Experience with a government agency a plus


How to Apply:

Apply online at https://opportunities.ledfaststart.com/CALLSPLUS

Visit Site to Apply

Location: Lafayette, LA
Date Posted: May 16, 2022
Application Deadline: July 18, 2022
Job Type: Full-time