CALLS PLUS offers clients across the nation customizable communications services such as school safety hotlines, case intake and counseling, crisis and suicide intervention, child abuse reporting, medical answering services, information & referral services, maintenance technician dispatch and more.
With such a diverse range of communication services, CALLS PLUS needs a wide range of employees most of whom have college degrees or in-depth experience.
We are not your typical call center. CALLS PLUS specializes in helping government agencies nationwide go beyond standard customer service to solve real life problems.
We look for exceptional people, some with college degrees and others with front line experience in such areas as healthcare, social service case intake and counseling, housing/building maintenance, law enforcement, local, state or federal programs, or related fields.
Then, we train them to do their jobs consistently, with our high standards of excellence.
CALLS PLUS invests heavily in employee training, spending approximately four weeks instruction on company goals, systems, and an initial basic set of client accounts.
After an employee’s first 90 days he or she is evaluated and assigned to those client groups that are the best fit for their education, skills and backgrounds.
Ability to work 8 hour shifts (sit at computer for extended periods)
Available to work nights, weekends and holidays
Professional communication skills (written and verbal)
Great multi-tasking skills (Agents speak to callers, document accurately and reference information simultaneously)
Active listening and critical thinking skills
Ability to ask probing questions if necessary to identify what the caller need and provide a solution
Ability to quickly build a rapport with callers
Ability to de-escalate difficult/ irate callers
Must demonstrate time management and prioritization skills
Be passionate about helping others
Must have 3+ years experience in the healthcare and/or housing industry & understand terminology