ServiceNow Developer (Sr.) - U.S. Citizenship Required


ServiceNow Developer (Sr.) - U.S. Citizenship Required


Position Description:

  • CGI is one of the top 5 largest global IT companies spread across 40 countries with endless opportunities to expand and grow.
  • As a CGI Federal Member, you have the opportunity to be a shareholder at CGI and join a family of 90,000 members strong.
  • CGI Federal is hiring a Sr. ServiceNow Developer to work with a skilled and motivated team of professionals on a high-visibility Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) cyber security program.
  • The Developer will support a highly skilled technical team, provide technical direction and serve as a ServiceNow Subject Matter Expert (SME).
  • This member will also serve as the thought leader and visionary for the clients and stakeholders, communicating successfully the vision that will best serve the client, while leveraging ServiceNow.
  • Will work to maintain a mission critical, situational web application for both planning and execution functions that enables unified logistics planning, provisioning, scheduling and cost tracking actions and mobility surrounding protective, investigative, training or administrative events.
  • This position is located in our Lafayette, LA office; however, a hybrid working model is acceptable.
  • You will be required to be in our Lafayette, LA office two days per week.

Your future duties and responsibilities:

  • Responsible for leading/supporting the technical team, providing technical direction and serving as the ServiceNow Subject Matter Expert (SME)
  • Identify and mitigate development and technical risks by providing research, design ideas, ServiceNow best practices, and actual contributions to the development
  • Design and update Service Portal front end components
  • Work with the clients to shape the technical direction, provide an understanding of the advantages and disadvantages to various technical approaches
  • Perform production deployment tasks in preparation for monthly releases
  • Possess expert knowledge and experience in ServiceNow


Required qualifications to be successful in this role:

  • Bachelor’s degree in computer science, Information Technology, or a related field (preferred)
  • 3 to 6 years of ServiceNow development experience required (experience with Rome or later releases)
  • Familiarity with ITIL practice areas and IT Service Management (ITSM) principles
  • Experience supporting the customization, administration, and configuration of ServiceNow CSM Pro
  • Experience in importing ServiceNow data from another ServiceNow instance
  • Prior experience integrating ServiceNow with other applications
  • Experience integrating ServiceNow with modern cloud-based telephony solutions, such as Amazon Connect, highly desirable
  • In-depth knowledge of scripting languages, including JavaScript
  • Technical skills, including workflow configuration and business rule development
  • Familiar with development and release processes in an Agile environment
  • Problem-solving skills and ability to improve and innovate
  • Ability to work effectively in a team-oriented, collaborative environment
  • Excellent oral and written communication skills; ability to explain complex concepts in plain language
  • ServiceNow Application Developer and/or System Administrator certification preferred
  • Bachelor’s degree in computer science, Information Technology, or a related field (preferred)
  • Due to the nature of the government contracts this position requires US eligibility (USC and GC holders).


  • ServiceNow IT Service Mngt

How to Apply:

Apply online at

Visit Site to Apply

Location: Lafayette, LA
Date Posted: May 28, 2024
Application Deadline: July 28, 2024
Job Type: Full-time