Meets with prospective and existing customers and with other members of the sales team to collect and analyze information required to assess customers’ communication needs in detail.
Partners with other members of the Sales team and interfaces with customers and vendors to develop Cox Business proposals and associated technical specifications, as needed to ensure their technical integrity.
Designs how the customer’s network fits with Cox network architecture. Partners with Network Ops/Commercial Engineering to ensure that design and specifications meet customer needs and to ensure network availability/serviceability before orders are finalized.
Works with product managers and Network Ops/ Commercial Engineering as an active member of product rollout teams to ensure the sales team's understanding of new products and to provide technical feedback to the product team, as appropriate. Works with the test lab to ensure the feasibility of all new/custom products and solutions where applicable.
Develops and delivers technical presentations to internal/external groups as needed.
Supports the sales organization as the technical subject matter expert. Support may include attending sales calls, delivering technical portions of the sales presentation, explaining why Cox’s proposed solution is the right one, and negotiating technical aspects of the proposal, as needed. May attend vendor meetings and perform site surveys, as required.
Coordinates internal technical resources necessary to develop sales proposals and sales presentations (e.g., data ops, equipment vendors) on complex, high-end solutions.
Provides technical assistance to customers, other members of the Sales team, and Project Managers to coordinate cutovers to Cox services to ensure a smooth and consistent customer installation experience.
Cultivates consulting relationships with customers, forming relationships at multiple levels to provide appropriate solutions and develop future business opportunities. Meets with customers as needed to review their accounts. Maintains in-depth knowledge of their business and changing technical needs; makes changes and solves problems as required. Educates customers.
Monitors network, traffic, and trunk utilization and makes recommendations to ensure optimization of customers’ voice and data network and identify opportunities for upselling (where capability exists).
Maintains documentation of customer’s voice and data network, as required.
Attends job-related training to increase knowledge of Cox and competitor telephony, data, and video services/solutions, customer premise equipment, networking, consultation, negotiation, and sales skills; attends strategic and/or development meetings with Sales management.
Participates in internal meetings to create product packages, communicate and coordinate sales projects with other internal parties, implement new products, solve problems, and keep up-to-date with information about Cox.
Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)
5 or more years of experience required in related field; 3 or more years of experience required if candidate possesses a related advanced degree
3 years’ telecommunications (telephony, data, and video) engineer or sales engineer experience
Valid driver’s license, good driving record, reliable transportation
6 months’ work experience using Windows-based PCs, Microsoft Office
Demonstrable working knowledge of digital networks, IP addressing, routers, switches, associated protocols and other relevant technologies in the Networking realm (CCNA, MEF or CompTIA).
Excellent skill in adaptability, applied learning, building relationships, written communication, industry awareness, expanding and advancing opportunities, formal presentation skills, high impact communication, IP Infrastructure and Convergence, continuous learning, PC skills, reasoning, sustained customer satisfaction, product knowledge and technical acumen, and technical consultation and guiding sales opportunities, in order to work effectively with teams throughout organization.
BS/BA in related discipline strongly desired
Experience in telecommunications industry desired
3 years’ business-to-business outside sales or sales engineer experience
Prefer certification completion of Cisco Certified Network Associate (CCNA) program
Prefer Cloud and/or IT integration experience
Experience with SD-WAN, Wi-Fi, SIP trunking, and virtualization / “
aaS” solutions and platforms such as DaaS, DRaaS, O365, IaaS, and PaaS