Senior IT Technician

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Senior IT Technician

@ LHC Group

  • Ability to train and guide newly hired techs on IT Service Desk fundamentals such as ticket processes and operations of all tools that the Service Desk uses to process requests.
  • Assisting other technicians with requests acting as an interim point of escalation in addition to helping with the escalation of tickets to higher tier departments, administrators, and software owners.
  • Helping with ticket hygiene by assisting technicians with aged requests and triaging priority incidents.
  • Providing follow up information on all projects and priority incidents to both customers and management to ensure status and progress of these is well communicated.
  • Tracking and recording client information in the ticket system to efficiently resolve problems.
  • Identifying trends on incoming calls and tickets to help determine a proper course of action when dealing with such trends.
  • Working on special projects for the IT Department with proper follow up and sense of urgency.
  • Capable of working overtime if needed periodically.


Qualifications:

  • Associate Degree is preferred
  • Minimum of 5 years expierence
  • Experience in troubleshooting desktops, laptops, printers and LAN's is required.
  • Experience with routers, switches and modems as well as working with ISP's is preferred.
  • Broad know ledge of troubleshooting with good analytic skills
  • Ability to work in a high-volume help desk environment
  • Good customer service and communication skills
  • Ability to lead small to large projects is preferred


How to Apply:

Apply online at https://careers.lhcgroup.com/careers-home/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: November 15, 2021
Application Deadline: December 15, 2021